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SAP Customer Experience vs Thryv: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SAP Customer Experience vs. Thryv is based on a specific set of business needs and context. The comparison uses 6325 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SAP Customer Experience and Thryv

SAP Customer Experience, Thryv, BUSINESSNEXT, Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.

Thryv focuses on Social Media Management with Social Media, Communication Management with Social Media, Content Management with Social Media, Engagement Management with Website, etc.

"SAP Advisory Services brought us deep expert knowledge and best practices to enable innovation for our marketing channels and transform our whole marketing network with SAP Customer Experience solutions. " - Alesi Wei

"Thryv makes it easy to continue to grow my business " - Tom Quest

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SAP Customer Experience

Focus area

SAP Customer Experience is better than Thryv for

Software Failure Risk

  • medium

logo Thryv

Focus area

Thryv is better than SAP Customer Experience for

Software Failure Risk

  • low

About

Software to understand customers and engage them while growing revenue

Thryv | platform that automates tasks and puts your customers at the center of your business

Age

1972

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

101

64

Total Goals
(we found evidences for)

16

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


contact list management



campaign management

campaign analytics



communication management

sending & publishing communications

tracking & monitoring communications



workflow management


social media management

social media analytics

managing social media account

engaging on social media


training & onboarding


customer feedback management

measuring customer satisfaction



knowledge management


lifetime value management




touchpoint management


channel management


promotion management



products & pricelist management


generation of new leads


loyalty management

customise loyalty program

identify target customers


customer case management


opportunity management




performance management


conversion management


social media marketing


account management


pipeline management





lead qualification




sales call management


competitive intelligence



revenue cycle management


billing and invoice management


community building



business development


subscription management



trade show marketing


courses & assessment


relationship marketing


advocacy management



personalized marketing


distribution management



follower management




rating and review management


reputation management


conference call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • See 13 more
  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • social media

  • offline

  • point of sale

  • e-mail

  • website

  • phone calls

  • Instagram

  • Twitter

  • LinkedIn

  • Facebook

  • promotions

  • text SMS

  • on premises

  • coupons

  • video

  • mobile

  • review sites

  • Yelp

  • trade shows

  • user generated content

  • blogs

  • events

  • chat

  • mobile app

  • See 21 more
  • social media

  • offline

  • point of sale

  • e-mail

  • website

  • phone calls

  • Instagram

  • Twitter

  • LinkedIn

  • Facebook

  • promotions

  • text SMS

  • on premises

  • coupons

  • video

  • mobile

  • review sites

  • Yelp

  • trade shows

  • user generated content

  • blogs

  • events

  • chat

  • mobile app

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting