Comparison Summary
This comparison report of SAP Customer Experience vs. Thryv is based on a specific set of business needs and context. The comparison uses 6325 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SAP Customer Experience and Thryv
SAP Customer Experience, Thryv, BUSINESSNEXT (formerly CRMNEXT), Siebel CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SAP Customer Experience covers Engagement Management, Sales Document Management, Helpdesk Management with Phone Calls, Relationship Management with Channel Partners, etc.
Thryv focuses on Social Media Management with Social Media, Communication Management with Social Media, Content Management with Social Media, Engagement Management with Website, etc.
"Our sales and services are core to our business. Allowing clients to manage those subscriptions and licenses online means faster time to value for them and greater scalability for us.SAP Customer Experience solutions make it all possible. " - Sharif Aly
"Client communication is much better now. It's so much easier to text customers and let them know their car is ready and it’s coming directly from the business number " - Romia Pritchett
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SAP Customer Experience
Focus area
SAP Customer Experience is better than Thryv for
Software Failure Risk
About
Software to understand customers and engage them while growing revenue
Thryv | platform that automates tasks and puts your customers at the center of your business
Age
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
101
64
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Improve stakeholder relations
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Launch new products
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Establish thought leadership
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Improve internal communications
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Build brand awareness
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Manage risk
- See 13 more
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Improve digital and social presence
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Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
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Enter new markets internationally or locally
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Improve internal communications
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Improve ROI
-
Grow market share
-
Improve brand engagement
-
Build brand awareness
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Improve consistency
- See 8 more
Top Channels
Channels Used
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social media
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offline
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point of sale
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e-mail
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website
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phone calls
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Instagram
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Twitter
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LinkedIn
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Facebook
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promotions
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text SMS
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on premises
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coupons
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video
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mobile
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review sites
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Yelp
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trade shows
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user generated content
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blogs
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events
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chat
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mobile app
- See 21 more
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social media
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offline
-
point of sale
-
e-mail
-
website
-
phone calls
-
Instagram
-
Twitter
-
LinkedIn
-
Facebook
-
promotions
-
text SMS
-
on premises
-
coupons
-
video
-
mobile
-
review sites
-
Yelp
-
trade shows
-
user generated content
-
blogs
-
events
-
chat
-
mobile app
- See 21 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
