Overview: SAP Fiori and Quadient CCM platform as Digital Experience Platform Category solutions.
SAP Fiori stands out with its robust analytics and integration features, making it ideal for IT and pharmaceutical sectors. It's favored by mid to large enterprises. Quadient CCM, on the other hand, is preferred by education and design industries due to its focus on communication and contract management, and is widely used by enterprises and large businesses.
SAP Fiori and Quadient CCM platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SAP Fiori emphasizes workflow and social media management, aiding users in optimizing engagement and sales processes.
Quadient CCM focuses on engagement and communication management, catering to helpdesk and contract management needs.
Business Goals
SAP Fiori assists in scaling best practices, bolstering customer relationships, and enhancing sales efforts.
Quadient CCM aims to improve ROI and internal communications, while helping in enhancing customer relationships.
Core Features
SAP Fiori offers extensive analytics, AI-powered tools, and strong security, with seamless data import and export capabilities.
Quadient CCM provides essential features like custom reporting and compliance, with a focus on data management and integration.
Vendor Support
SAP Fiori's vendor support includes 24/7 availability and extensive training and onboarding services.
Quadient CCM offers dedicated 24/7 support, ensuring reliable customer interaction through multiple channels.
Segments and Industries
SAP Fiori is favored by mid to large enterprises within IT and telecommunications sectors.
Quadient CCM is widely used by enterprise sectors, especially within education and design industries.
Operational Alignment
SAP Fiori integrates into larger operational frameworks, suitable for complex workflows and data-driven environments.
Quadient CCM enhances communication workflows and fits well in environments requiring reliable customer engagement solutions.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
