Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been p...aramount. With the visibility and insights that we gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets." - Catherine Moulinier
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Quadient CCM platform Customer wins, Customer success stories, Case studies
How can Quadient CCM platform enhance your Engagement Management process?
How does Quadient CCM platform facilitate Communication Management?
How efficiently Does Quadient CCM platform manage your Helpdesk Management?
What Are the key features of Quadient CCM platform for Contract Management?
Why is Quadient CCM platform the best choice for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
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The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox |
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We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Ed Fox Controller Groov-Pin |
The Quadient implementation specialist was great to work with and helped us move from concept to practice in an extremely short period of time Testimonial By Ed Fox |
|
Scott Roth SVP, IT Enterprise Solutions Lincoln Financial Group |
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Teams Up with Swipe Out Hunger to Support Campus Food Pantries through Automated Locker Technology - GlobeNewswire
Quadient has partnered with Swipe Out Hunger to enhance campus food pantries using its automated locker technology. The collaboration offers discounted Parcel Pending lockers to member campuses and includes a donated refrigerated locker to aid food access for students. This initiative aligns with Quadient's commitment to supporting student wellness and providing secure, stigma-free access to essential resources.
GLS Italy strengthens its network of pick-up points in partnership with Quadient - GlobeNewswire
GLS Italy has partnered with Quadient to enhance its e-commerce delivery services by introducing open, carrier-agnostic lockers across Italy. This five-year agreement will expand GLS's Out of Home network, providing more flexible and convenient delivery options for consumers. The collaboration underscores Quadient's strategy to develop a shared, sustainable infrastructure in Europe, enhancing last-mile delivery efficiency.
Quadient Maintains Top 3 Position Among France's Leading Horizontal Software Vendors in ...
Quadient has maintained its position among the top three horizontal software vendors in France, as per the 2025 EY and Numeum ranking. The company also ranked 17th overall in the Top 250, highlighting its growth and strategic focus on customer-driven innovation. Quadient's Digital Solutions saw a 7.7% organic growth in 2024, with a notable increase in subscription revenues. The company continues to advance its AI-powered automation platform and has been recognized for its leadership in customer communications management.
Quadient Takes No. 1 Position in Global Customer - GlobeNewswire
Quadient has been ranked No. 1 in the global Customer Communications Management (CCM) software market for 2024, capturing an 11% market share according to an IDC report. This achievement highlights Quadient's focus on AI-driven innovation and customer-centric solutions, enhancing customer retention and expanding channel partnerships. The company continues to lead in providing advanced multichannel communication solutions, earning recognition from customers and analysts.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
