Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been p...aramount. With the visibility and insights that we gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets." - Catherine Moulinier
Peer review evidence (same sources as the product rating summary)
"...This project was selected because of the existing high-level adoption by consumers who were engaged through the website and the significant print and postage costs associated with delivering statements...." Case Study Lincoln Financial Group
"...Results Estimated annual savings of 8,500 with postage cost control and employees able to send post from wherever they are without leaving their desks invaluable when the pandemic kept staff out of the office in 2020. ..." Case Study Grand Union Housing Group
"...For over 25 years, it has committed to providing affordable homes and support to help build strong communities...." Case Study Grand Union Housing Group
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Quadient CCM platform Customer wins, Customer success stories, Case studies
Why is Quadient CCM platform the best choice for Engagement Management?
What makes Quadient CCM platform ideal for Communication Management?
What Are the key features of Quadient CCM platform for Helpdesk Management?
What benefits does Quadient CCM platform offer for Contract Management?
What solutions does Quadient CCM platform provide for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo |
|
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Jim Angelo Assistant Superintendent for Instruction Frederick County Public Schools |
Many families are struggling economically during this shutdown, and there are students without access to the internet. If e-learning was the only option, some of our students would be unable to participate, and that’s not acceptable. Testimonial By Jim Angelo |
|
Antony lyall Finance Manager' Bright Seeds |
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
Quadient Digital Delivers Over 20% Q2 Bookings Growth, Driven by AI-Powered Automation and E-Invoicing
Send and Receive - Print And Mail Services - Medium
Quadient upgrades Send & Receive mail automation system
Quadient Brand Anthem
Frequently Asked Questions (FAQ)
What buyers ask before choosing Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Named Among Leading Providers of Accounts Payable Invoice Automation in Forrester Wave Evaluation
Quadient has been recognized in The Forrester Waveâ„¢: Accounts Payable Invoice Automation Software, Q2 2026, marking its first inclusion. This recognition highlights Quadient's growing presence in financial automation, emphasizing its capabilities in AI-powered accounts payable automation. The solution enhances invoice processing, visibility, and operational efficiency, with features like cash dashboard capabilities and AI-driven insights.
Quadient Expands Partnership with Morrisons to Grow UK Locker Network
Quadient and Morrisons have expanded their partnership to install Parcel Pending by Quadient lockers across Morrisons supermarkets in the UK. This initiative aims to enhance parcel collection and returns, providing convenience for customers and supporting efficient last-mile delivery. The rollout will extend to 500 Morrisons locations, aligning with consumer preferences for supermarket-based lockers.
Quadient Receives 'AA' MSCI ESG Rating, Recognizing Longstanding Commitment to Sustainability and Corporate Social Responsibility
Quadient has been awarded an 'AA' rating in the MSCI ESG Ratings for the ninth consecutive year, recognizing its leadership in sustainability and corporate social responsibility. This rating highlights Quadient's strong governance, ethical business practices, and commitment to sustainable growth, including its goal to achieve net-zero emissions by 2050.
Quadient Reshapes Businesses Portfolio Mail Related Solutions
Quadient has divested its Graphics activities in Australia and New Zealand to Smartech Business Systems Australia Pty. As part of this transaction, Smartech will become the distributor of Quadient’s Mail-Related Solutions in the region, serving over 19,000 customers. This move aligns with Quadient's strategic plan to refocus operations and reshape its business portfolio.
Quadient SA Profile
Company Name
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
