Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process d...own to less than 2 hours. Within our first year, we realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us." - ed dibeler
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Quadient CCM platform Use Cases
How does Quadient CCM platform facilitate Engagement Management?
How does Quadient CCM platform address your Communication Management Challenges?
How can Quadient CCM platform enhance your Helpdesk Management process?
How does Quadient CCM platform address your Contract Management Challenges?
How does Quadient CCM platform facilitate Workflow Management?
20+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
|
To be able to properly weigh, sort, and stamp a large quantity of mail is greatly beneficial. Quadient’s products are easy to use, and if you’re looking for an upgrade or downgrade from your current set up, they always seem to have what you need. Their service technicians and customer service repre...sentatives have always been great as well. We’re very glad to have them as part of our team. They’ve been tremendously helpful and guided us throughout this entire process whenever we needed it. We only reach out if there are problems and there’s almost never any. |
|
We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
ed dibeler chief information officer Automated healthcare solutions |
When quadient presented impress and showed what it could do for us, it honestly revolutionized the way that we do the business and the mail process. It cut our time down considerably. We saw that a single person was able to take a 6–8-hour process down to less than 2 hours. Within our first year, w...e realized over $250,000 in postage savings alone and achieved roi in less than 10 months. That was the big impact for us. |
|
Scott Flenniken Assistant Office Manager Larrimer & Larrimer |
To be able to properly weigh, sort, and stamp a large quantity of mail is greatly beneficial. Quadient’s products are easy to use, and if you’re looking for an upgrade or downgrade from your current set up, they always seem to have what you need. Their service technicians and customer service repre...sentatives have always been great as well. We’re very glad to have them as part of our team. They’ve been tremendously helpful and guided us throughout this entire process whenever we needed it. We only reach out if there are problems and there’s almost never any. |
|
Richard Pearce Facilities & Insurance Manager Grand Union Housing Group |
We now manage outgoing mail in a very agile way; we’ve reduced our costs and given staff time back in their day. Working with Quadient has been a good experience. Testimonial By Richard Pearce |
Case Studies
CASE STUDY Hospitality
CASE STUDY Engie
CASE STUDY Not-for-profit Organization
CASE STUDY Jumio
CASE STUDY Doctricks
CASE STUDY Arizona Country Club
Video
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Announces Supplier Agreement with Vizient, Enhancing Access to the U.S. Healthcare Market - GlobeNewswire
Quadient has entered into a supplier agreement with Vizient, a major U.S. healthcare performance improvement company. This agreement allows Quadient to offer its digital software, mail, and automated locker solutions to Vizient's extensive network of healthcare providers. The partnership aims to enhance digital patient interactions, optimize mail and package handling, and improve operational efficiency in healthcare settings.
Quadient recognized for the quality of its financial communication at the 2025 Transparency Awards - GlobeNewswire
Quadient received the Transparency Prize in the Outside SBF 120 category at the 2025 Transparency Awards, recognizing its excellence in financial communication. The award, organized by Labrador, evaluated 135 French listed companies on transparency criteria such as accessibility, accuracy, and clarity in public disclosures.
Quadient Accelerates its Digital Financial Automation - GlobeNewswire
Quadient has acquired Serensia, a French government-accredited electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This move gives Quadient advanced Partner Dematerialization Platform (PDP) capabilities and certified access to the Peppol network, positioning the company to support compliance with upcoming mandatory e-invoicing regulations across France and Europe.
Quadient Advances AI Capabilities to Help Organizations Power Better Customer ... - WhatTheyThink
Quadient has enhanced its AI capabilities within its customer communications management solutions. The updates focus on improving automation, personalization, and analytics to help organizations deliver more effective customer experiences. These advancements enable businesses to streamline workflows, increase engagement, and optimize omnichannel communications using Quadients platform.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
