Quadient CCM platform Overview
Quadient helps organizations create impactful customer connections. The company drives meaningful customer experiences globally.
Use Cases
Customers recommend Engagement Management, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Quadient CCM platform.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Quadient CCM platform.
Quadient CCM platform Use-Cases and Business Priorities: Customer Satisfaction Data
Quadient CCM platform works with different mediums / channels such as Mobile. Phone Calls. and Omnichannel.
Quadient CCM platform's features include Personalization, Alerts: Popups & Notifications, and Templates. and Quadient CCM platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Quadient CCM platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been p...aramount. With the visibility and insights that we gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets." - Catherine Moulinier
Quadient CCM platform, Signable, CoConstruct, Contentsquare, CloudFlare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Quadient CCM platform
Top Industries
- Education
- Design
- Construction
Popular in
- Mid Market
- Small Business
- Enterprise
Quadient CCM platform is popular in Education, Design, and Construction and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Quadient CCM platform Use Cases
What makes Quadient CCM platform ideal for Engagement Management?
How does Quadient CCM platform facilitate Communication Management?
What solutions does Quadient CCM platform provide for Helpdesk Management?
How efficiently Does Quadient CCM platform manage your Contract Management?
How does Quadient CCM platform facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Quadient CCM platform solved their Digital Experience Platform needs. Cuspera uses 664 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Moulinier Customer Experience Manager Hilti |
We couldn’t be more pleased with how Quadient has partnered with us so far to support our needs. While Quadient Customer Journey Mapping fits into just a small niched part of our larger CX platform, Quadient’s working relationship with us has been paramount. With the visibility and insights that we... gain through Quadient Customer Journey Mapping, Hilti is able to take meaningful steps to fulfill their needs in order to continue delivering innovation and technologically-leading products and services to our global markets. |
|
Scott Roth SVP, IT Enterprise Solutions Lincoln Financial Group |
We got significant savings from this implementation, right off the bat. The team was able to turn off a considerable number of printed notices around statements. It was a huge win. Testimonial By Scott Roth |
|
Antony lyall Finance Manager' Bright Seeds |
The process is totally transparent. We can clearly see where mailings are within the System. Importantly, if any fail for any reason, Such as an error in a postal address, we’re Notified by email so that we can take action. Mailings go the same day; it’s very efficient. Testimonial By Antony lyall |
Case Studies
CASE STUDY Engie
CASE STUDY Doctricks
CASE STUDY Arizona Country Club
CASE STUDY Hospitality
CASE STUDY Not-for-profit Organization
CASE STUDY Jumio
Video
Quadient Brand Anthem
Frequently Asked Questions(FAQ)
for Quadient CCM platform
What is Quadient CCM platform?
Quadient CCM platform is an enterprise communications platform that enables to creation, design and delivery of in-brand personalized messages to the customers in their preferred digital or non-digital format. It helps organizations deliver exceptional experiences by providing centralized management of customer communications. It quickly creates, approves and delivers omnichannel communications from a single unified platform. It also helps to manage, track and approve communications quickly and easily.
It offers a simple drag-and-drop layout design that allows for managing customer communications across channels. It automates the customer communication workflow and delivers documents via email, print, or outsourcing. It also improves the customer experience, drives in-store traffic, and increases efficiency by serving customers with accurate information at the right time and at a low cost.
What is Quadient CCM platform used for?
What are the top features of Quadient CCM platform?
Who uses Quadient CCM platform?
What are Quadient CCM platform alternatives?
Where is Quadient CCM platform located?
Peers used Quadient CCM platform for engagement management and communication management
Quadient CCM platform Competitors
Quadient CCM platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (109) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Quadient CCM platform
Overall Risk Meter
Top Failure Risks for Quadient CCM platform
Quadient SA News
Quadient Enables New Shipping Service with Japan Post on its Open Locker Network, Driving Convenience and Increased Parcel Volume | Quadient
Quadient has acquired Serensia, a French electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This acquisition strengthens Quadients position in the digital compliance market, providing a comprehensive e-invoicing solution in response to upcoming regulatory mandates. Serensia's technology will support Quadient's 150,000 European customers in transitioning to mandatory electronic invoicing.
Leading Human Resources Technology Company Selects Quadient for Accessibility Compliance in Customer Communications | Quadient
Wewe Media Group, a global performance marketing agency, has implemented CAKE's SaaS platform to enhance its operations. The platform offers real-time tracking and analytics, helping Wewe Media manage offers, optimize campaigns, and aggregate data efficiently. This integration supports Wewe Media's high-growth strategy by providing a unified dashboard for performance marketing.
Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software | Quadient
Quadient has acquired Serensia, a leading French electronic invoicing platform, to enhance its digital financial automation strategy in Europe. This acquisition strengthens Quadient's position in the digital compliance market, providing advanced e-invoicing technology and certified access to the Pan-European Public Procurement Online market. The move supports Quadient's 150,000 European customers in transitioning to mandatory electronic invoicing under upcoming regulations.
E-Invoicing: Quadient Reaches Key Milestone as Serensia Successfully Passes French Tax Authority Testing | Quadient
At.cafe has launched Caf Pulse, a new product designed to enhance employee engagement through customizable surveys. It allows users to automate surveys, gather employee suggestions, and analyze satisfaction trends across various channels like Slack and MS Teams. Caf Pulse aims to provide a more comprehensive approach to tracking and improving employee satisfaction beyond traditional eNPS metrics.
Quadient SA Profile
Company Name
Quadient SA
Company Website
https://www.quadient.com/HQ Location
Appenzell, Switzerland
Employees
1001-5000
Social
Financials
PRIVATE
