Contentsquare Overview

Contentsquare is an AI-driven platform that delivers deep insights to enhance user engagement and retention. It combines Experience and Product Analytics with Voice of Customer tools to provide a comprehensive view of customer interactions. This platform helps businesses understand customer behavior, enabling teams to create more intuitive digital journeys. A standout feature is its ability to seamlessly integrate with everyday tools, ensuring that insights are easily accessible across teams. By focusing on user experience, Contentsquare positions digital experiences as a key revenue driver, offering businesses a powerful way to connect with their audience and improve conversion rates.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Social Media Analytics, as the business use cases that they have been most satisfied with while using Contentsquare.

Other use cases:

  • Searching For Content
  • Merchandising
  • Products & Pricelist Management
  • Collaboration
  • Rating And Review Management
  • Lead Engagement
  • Lead Qualification: Technographic
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Contentsquare.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Grow Market Share
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
See all business priorities See less business priorities

Contentsquare Use-Cases and Business Priorities: Customer Satisfaction Data

Contentsquare works with different mediums / channels such as Mobile. Website. Mobile App etc.

Contentsquare's features include Dashboard, Landing Page, Alerts: Popups & Notifications, etc. and Contentsquare support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Contentsquare analytics capabilities include Analytics, and Custom Reports.

Reviews

"We rely most on Contentsquare's ability to analyze everything retrospectivelty. The security that any part of our website or a campaign is covered; the reliability to go back and ask a dozen different questions in a dozen different ways, without the... need for upfront planning, allows the investigative nature of our analyses to be always on point." - Ben Stephens

Contentsquare, Quadient CCM platform, Whatfix, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contentsquare, the global leader in digital experience intelligence, helps optimize and improve users' digital experience. Customer experience is enhanced through their Digital Experience Platform (DXP).

Popular Business Setting

for Contentsquare

Top Industries

  • Hospitality
  • Food & Beverages
  • Financial Services

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Contentsquare is popular in Hospitality, Food & Beverages, and Financial Services and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Contentsquare Use Cases

What Are the key features of Contentsquare for Engagement Management?

What Are the key features of Contentsquare for Competitive Intelligence?

What makes Contentsquare ideal for Merchandising?

53 buyers and buying teams have used Cuspera to assess how well Contentsquare solved their Digital Experience Platform needs. Cuspera uses 834 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Ben Stephens

Senior Manager, Digital and Performance Analytics

Burberry
We rely most on Contentsquare's ability to analyze everything retrospectivelty. The security that any part of our website or a campaign is covered; the reliability to go back and ask a dozen different questions in a dozen different ways, without the need for upfront planning, allows the investigati...ve nature of our analyses to be always on point.

Testimonial By Ben Stephens
Contentsquare testimonial

Mathieu STAAT

Digital & Customer Marketing Director

EMEA
Contentsquare continues to drive new innovations that enable us to easily understand the behavior of those visiting our website, empowering us to provide a superior customer experience. Using the Contentsquare platform, we can quickly and effectively identify and address opportunities across the en...tire customer journey — from the point of engagement all the way to purchase.

Testimonial By Mathieu STAAT
Contentsquare testimonial

Charles Daumas

Head of Ecommerce

Rail Europe
Contentsquare will allow us to have a global vision of our KPIs instead of having to aggregate data from multiple sources. Also, being able to know where exactly to focus our attention will save us considerable time in implementing our optimisation actions. Testimonial By Charles Daumas
CUSTOMERS TESTIMONIALS
Contentsquare testimonial

Ben Stephens

Senior Manager, Digital and Performance Analytics

Burberry
We rely most on Contentsquare's ability to analyze everything retrospectivelty. The security that any part of our website or a campaign is covered; the reliability to go back and ask a dozen different questions in a dozen different ways, without the need for upfront planning, allows the investigati...ve nature of our analyses to be always on point.

Testimonial By Ben Stephens
Contentsquare testimonial

Mathieu STAAT

Digital & Customer Marketing Director

EMEA
Contentsquare continues to drive new innovations that enable us to easily understand the behavior of those visiting our website, empowering us to provide a superior customer experience. Using the Contentsquare platform, we can quickly and effectively identify and address opportunities across the en...tire customer journey — from the point of engagement all the way to purchase.

Testimonial By Mathieu STAAT
Contentsquare testimonial

Charles Daumas

Head of Ecommerce

Rail Europe
Contentsquare will allow us to have a global vision of our KPIs instead of having to aggregate data from multiple sources. Also, being able to know where exactly to focus our attention will save us considerable time in implementing our optimisation actions. Testimonial By Charles Daumas

Case Studies

Retail

CASE STUDY Beerwulf

Contentsquare helped Beerwulf improve their product listing page. The team used journey analysis, heatmaps, and session replay to see how customers moved between pages. They found users kept switchin...g between the listing and detail pages to compare beers. Beerwulf added a pop-up to show pack contents on the listing page. This change led to a 2.4% increase in conversion rate and 8% of users interacted with the new feature.

Read more →
Retail

CASE STUDY Hobbycraft

Contentsquare Experience Analytics helped Hobbycraft track how users interacted with their site search. The team built dashboards to see revenue, visits, and conversion rates for search users. This l...et them measure the impact of a new search function. After launch, Contentsquare Heatmaps showed the product recommendations panel was underperforming. The team quickly changed the products shown, boosting revenue from that section by 80%.

Read more →
Retail

CASE STUDY Avon

Contentsquare helped Avon improve its makeup category page. The team used heatmaps to find that 40% of visitors did not see the product carousel. Avon ran an A/B test, moving the carousel higher and ...making the banner smaller. This led to a 44% increase in exposure rate, a 24% increase in click rate, and a 35% increase in revenue from the section. Bounce and exit rates dropped, and visitors spent more time on the page.

Read more →
Retail

CASE STUDY Moss Bros. Group

Contentsquare helped Moss Bros. Group find where users dropped off between product pages and checkout. The team used Contentsquare Heatmaps to see that reviews and recommended products increased conv...ersions. They changed their product pages to show reviews and recommendations just below the fold. This led to a 14% increase in progression from product page to basket, a 13% increase in conversion, and a 13% boost in revenue.

Read more →
Retail

CASE STUDY Dune London

Contentsquare helped Dune London redesign their website using behavioral insights. The team found users used the basket as a wishlist and switched between mobile and desktop. They made the product li...sting page cleaner, improved filters, and streamlined checkout. These changes led to a 14% increase in average order value, a 30% drop in bounce rate, and a 4% rise in conversion. The new sign-in page cut exit rates from 12% to 9%.

Read more →
Retail

CASE STUDY Space NK

Contentsquare helped Space NK improve their ecommerce site. Space NK wanted to increase checkout conversion and understand user behavior better. They used Contentsquare to test changes to the product... review stars on their product pages. By making the review stars more visible and updating the call-to-action, more visitors clicked on reviews. This led to a 30% increase in checkout conversion.

Read more →

Video

Contentsquare Retail Media

Video Thumbnail

Frequently Asked Questions(FAQ)

for Contentsquare

What is Contentsquare?

Contentsquare, the cloud-based software that helps businesses understand how and why users are interacting with their apps, mobile, and web sites. It helps to improve digital and social presence and increase sales and revenue.

Contentsquare analytics platform captures every customer interaction to understand the how and why of customer behavior. These analyses are converted to scores, visualizations, and recommendations to make smarter decisions every step of the way.

Contentsquare includes features like customer journey analysis, zone-based heatmaps, session replay, AI insights, mobile app analysis, and much more.

What is Contentsquare used for?

Contentsquare is a Digital Experience Platform Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Competitive Intelligence and Social Media Analytics .

What are the top features of Contentsquare?

Dashboard, Landing page and Alerts: popups & Notifications are some of the top features of Contentsquare.

Who uses Contentsquare?

Contentsquare is used by Hospitality, Food & Beverages and Financial Services among other industries.

What are Contentsquare alternatives?

Quadient CCM Platform, Whatfix, RapidSpike and Freshping are popular alternatives for Contentsquare.

Where is Contentsquare located?

Contentsquare is headquartered at 5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR.
lightning

Peers used Contentsquare for engagement management and competitive intelligence

Contentsquare Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (35)
Analytics

4.84/5 ★

Read Reviews (215)
Custom Reports

4.75/5 ★

Read Reviews (177)

Software Failure Risk Guidance

?

for Contentsquare

Overall Risk Meter

Low Medium High

Top Failure Risks for Contentsquare

Contentsquare News

M&A

Contentsquare to acquire Loris AI, further supporting conversation intelligence

Contentsquare to acquire Loris AI, further supporting conversation intelligence

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M&A

Contentsquare to enhance CX intelligence offering with Loris AI ...

Contentsquare has signed a definitive agreement to acquire Loris AI, a conversation intelligence platform. This acquisition aims to enhance Contentsquare's customer experience intelligence platform by integrating AI analytics focused on customer conversations and agent performance. The integration will provide business leaders with a comprehensive view of the customer journey, optimizing conversational interactions and improving customer experience.

Read more →
M&A

Contentsquare Buys Conversation Intelligence Firm Loris

Contentsquare has acquired Loris AI, a conversation intelligence platform, to enhance its digital analytics capabilities. This acquisition aims to integrate conversation-based insights with customer journey analytics, providing users with tools to optimize customer interactions and improve outcomes like satisfaction and retention.

Read more →
M&A

Contentsquare Adds Loris AI Conversation Analytics - CMSWire.com

Contentsquare has announced its acquisition of Loris AI, a conversation intelligence platform. This move aims to enhance Contentsquare's digital analytics capabilities by integrating AI-powered conversation analytics, providing businesses with deeper insights into customer journeys. The acquisition reflects a growing trend of merging digital and conversational analytics to improve customer experience.

Read more →

Contentsquare Profile

Company Name

Contentsquare

Company Website

https://contentsquare.com/

HQ Location

5 boulevard de la Madeleine, Paris, ÃŽle-de-France 75001, FR

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES F