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Whatfix: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Whatfix
Brand: Whatfix
Rating: 4.64 (3117 reviews)

4.64 5

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(3117)

Digital Adoption platform enabling on-demand learning, automated, intelligent content, in-app training and more.

AI Powered

Whatfix Overview

Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.

Use Cases

Customers recommend Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls, Engagement Management, as the business use cases that they have been most satisfied with while using Whatfix.

Other use cases:

Workflow Management
Content Management
Knowledge Management
Create Self-Help Tutorials & Guides
Customer Feedback Management
Customer Case Management
Sending & Publishing Communications

See all use cases See less use cases

Business Priorities

Scale Onboarding Best Practices and Improve ROI are the most popular business priorities that customers and associates have achieved using Whatfix.

Other priorities:

Improve Sales Productivity
Improve Client Relationship
Onboard Existing Users For New Features

See all business priorities See less business priorities

Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data

Whatfix works with different mediums / channels such as Phone Calls,

Whatfix's features include Personalization, In-App Digital Guidance, Ticketing, etc.

Reviews

"From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this imp...act for us." - Amy Boldt

Whatfix, Quadient CCM platform, SAP Fiori, Optimizely Digital Experience Platform, Contentsquare, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Whatfix

Top Industries

Information Technology and Services
Computer Software
Internet

Popular in

Small Business
Mid Market
Enterprise

Whatfix is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Whatfix Use Cases

How can Whatfix optimize your Enhancing Digital Adoption Via Personalized Onboarding Workflow?

Whatfix assists organizations in enhancing digital adoption by personalizing onboarding programs, streamlining the process for new users, and reinforcing knowledge for existing customers. It aims to simplify onboarding, accelerate training, and reduce customer support costs. Whatfix has limitations in its ability to solve onboarding and support problems.

"...We use if for onboarding right now and plan to expand that into support uses as well as marketing and promotional use cases...." Peer review by Brett, Director Technical Services, IntelliMagic

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How can Whatfix enhance your Reduce Support Calls process?

Whatfix empowers users to resolve issues independently, decreasing the number of support calls. It provides contextual information and guidance, enhancing user self-sufficiency. While Whatfix offers support, complex applications may require assistance from the support team to set up flows effectively.

"...It has made it possible to pre-empt questions, therefore reducing the load on our own support desk...." Peer review by Adam T.

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How does Whatfix facilitate Engagement Management?

Whatfix's Engagement Management capabilities provide personalized user journeys through in-app content, enabling businesses to drive user engagement and productivity. The platform supports multi-lingual guides, facilitates effective onboarding and training, and offers on-demand support. However, there is a limitation in supporting multi-platform devices.

"...Whatfix gives you more control over your customer-facing content and influences what information customers see and engage with...." What Is Customer Experience? (And Why It's So Important)

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How can Whatfix enhance your Workflow Management process?

Whatfix Workflow Management enables users to create, launch, and modify workflows with minimal training and effort. The platform supports rapid workflow development, allowing for quick adaptation to evolving business processes. Limitations include the need for coding skills for advanced targeting and a lack of mobile support.

"...Having the ability to quickly create video or PDF copies of the material if needed is a huge time saver and what really the ease of designing workflows, smart tips, task list, etc. is amazing...." Peer review by Vicki S., Sr. Training and Development Advisor

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Why is Whatfix the best choice for Content Management?

Whatfix simplifies content creation and sharing, enabling users to easily create guides and training materials for applications. Content can be exported in multiple formats and is accessible within the user workflow. While content creation is straightforward, ensuring its functionality requires additional effort.

"...Creating and sharing training content with Whatfix has been simple...." Peer review by Sarah Scott, Digital Marketing Manager, Walsworth Publishing

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19+ more Business Use Cases

44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Amy Boldt Learning Leader Sentry	From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt
Abigail Albright Director EPM Maxwell Health	Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright
Charlotte Binder Project Manager Business Solutions & Corporate Projects Hays	In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporated in the user education experience. Testimonial By Charlotte Binder

CUSTOMERS	TESTIMONIALS
Amy Boldt Learning Leader Sentry	From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt
Abigail Albright Director EPM Maxwell Health	Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright
Charlotte Binder Project Manager Business Solutions & Corporate Projects Hays	In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporated in the user education experience. Testimonial By Charlotte Binder

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Sophos Computer & Network Security	Computer & Network Security	CASE STUDY Sophos Sophos improved employee training and support using Whatfix, reducing 12,000 IT support tickets and saving 1,070 hours annually. Read More
The Select Group Information Technology and Services	Information Technology and Services	Case Study The Select Group Learn How The Select Group Facilitated HCM Software Training With Whatfix Read More
The Select Group Information Technology and Services	Information Technology and Services	Case Study The Select Group Learn How The Select Group Facilitated HCM Software Training With Whatfix Read More

Video

Introducing Whatfix AI – Your Ultimate Workplace Assistant.

Frequently Asked Questions(FAQ)

for Whatfix

What is Whatfix?

Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.

Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.

Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools

What is Whatfix used for?

Whatfix is a Digital Experience Platform Software mainly used by its customers to Scale Onboarding Best Practices and Improve ROI by Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls and Engagement Management .

What are the top features of Whatfix?

Personalization, In-app digital guidance and Ticketing are some of the top features of Whatfix.

Who uses Whatfix?

Whatfix is used by Information Technology And Services, Computer Software and Internet among other industries.

What are Whatfix alternatives?

Quadient CCM Platform, SAP Fiori, Optimizely Digital Experience Platform and Contentsquare are popular alternatives for Whatfix.

Where is Whatfix located?

Whatfix is headquartered at San Jose, CA.

Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls

Whatfix Competitors

More Whatfix Alternatives...

Whatfix Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.28/5 ★ Read Reviews (11)
Custom Reports	3.76/5 ★ Read Reviews (166)
Analytics	3.23/5 ★ Read Reviews (73)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.28/5 ★ Read Reviews (11)
Custom Reports	3.76/5 ★ Read Reviews (166)
Analytics	3.23/5 ★ Read Reviews (73)

Software Failure Risk Guidance

for Whatfix

Overall Risk Meter

Low Medium High

Top Failure Risks for Whatfix

Whatfix News

Whatfix named a Customer Choice by Third - party Analysts for DAP

Whatfix has been recognized as a Customers’ Choice in Gartner's 2024 Voice of the Customer report, praised for product capabilities, support, sales, and integration.

13/05/2024 - source

Whatfix Profile

Company Name

Whatfix

Company Website

https://whatfix.com/

HQ Location

San Jose, CA

Employees

501-1000

Social

Financials

SERIES D

Whatfix: Use-Cases, Insights and Reviews | 2024 Cuspera

Digital Adoption platform enabling on-demand learning, automated, intelligent content, in-app training and more.

Failure Risk for Whatfix ?

Whatfix Overview

Use Cases

Business Priorities

Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Whatfix Use Cases

How can Whatfix optimize your Enhancing Digital Adoption Via Personalized Onboarding Workflow?

How can Whatfix enhance your Reduce Support Calls process?

How does Whatfix facilitate Engagement Management?

How can Whatfix enhance your Workflow Management process?

Why is Whatfix the best choice for Content Management?

19+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Sophos

Case Study The Select Group

Case Study The Select Group

Video

Introducing Whatfix AI – Your Ultimate Workplace Assistant.

Frequently Asked Questions(FAQ)

What is Whatfix?

What is Whatfix used for?

What are the top features of Whatfix?

Who uses Whatfix?

What are Whatfix alternatives?

Where is Whatfix located?

Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls

Whatfix Competitors

Whatfix Features

Software Failure Risk Guidance

Whatfix News

Whatfix named a Customer Choice by Third - party Analysts for DAP

Whatfix Profile

Get a personalised risk report for Whatfix

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