Whatfix Overview
Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.
Use Cases
Customers recommend Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls, Engagement Management, as the business use cases that they have been most satisfied with while using Whatfix.
Business Priorities
Scale Onboarding Best Practices and Improve ROI are the most popular business priorities that customers and associates have achieved using Whatfix.
Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data
Whatfix works with different mediums / channels such as Phone Calls.
Whatfix's features include Personalization, In-App Digital Guidance, Ticketing, etc. and Whatfix support capabilities include Chat Support, Email Support, Phone Support, etc. also Whatfix analytics capabilities include Custom Reports, and Analytics.
Reviews
"Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources." - Abigail Albright
Peer review evidence (same sources as the product rating summary)
"...I am currently working with Apoorva and Akshata to build a prototype onboarding task list to help new customers with the onboarding process...." Peer review by User
"...We expected lots of phone calls to our help desk from our employee population of 90,000 plus and staffed it accordingly...." Peer review by Vicki S., Sr. Training and Development Advisor
"...Whatfix has helped to engage the customers to use the platform efficiently...." Peer review by Abhijith N., onboarding manager
Whatfix, Quadient CCM platform, Contentsquare, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Whatfix is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Whatfix Customer wins, Customer success stories, Case studies
How efficiently Does Whatfix manage your Enhancing Digital Adoption Via Personalized Onboarding?
What makes Whatfix ideal for Reduce Support Calls?
How efficiently Does Whatfix manage your Engagement Management?
How does Whatfix facilitate Workflow Management?
How can Whatfix enhance your Content Management process?
44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
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In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporated in the user education experience. Testimonial By Charlotte Binder |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abigail Albright Director EPM Maxwell Health |
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
|
Eric Castorina Director of Learning and Performance TSG |
Nothing irritates me more than whenever I’m trying to partner with a company and they don’t really receive my feedback or are not willing to test the limits and see what we can do,” Castorina told us. “And the Whatfix team was the opposite. They went above and beyond to make our roadmap within Self... Help go from a concept to what it is today. So I was really, really happy with that. |
|
Charlotte Binder Project Manager Business Solutions & Corporate Projects Hays |
In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporated in the user education experience. Testimonial By Charlotte Binder |
Comviva - Mobility Solutions - Large
How Comviva Cut Training and Support Costs with Whatfix's Contextual In-App Guidance
Generali Global Corporate & Commercial - Insurance - Very Large
Generali GC&C's AGORA to Partner with Whatfix AI
Generali Global Corporate & Commercial - Insurance - Very Large
Whatfix Are Working With Generali GC&C
Introducing Whatfix AI – Your Ultimate Workplace Assistant.
Frequently Asked Questions (FAQ)
What buyers ask before choosing Whatfix
What is Whatfix?
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
What is Whatfix used for?
What are the top features of Whatfix?
Who uses Whatfix?
What are Whatfix alternatives?
Where is Whatfix located?
Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls
Whatfix Competitors
Whatfix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
Software Failure Risk Guidance
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Whatfix Inc. News
Whatfix and PTC Partner to Improve PLM Adoption for Modern Manufacturers
Whatfix and PTC Inc. have partnered to enhance PLM adoption for manufacturers by integrating Whatfix's digital adoption platform with PTC's software. This collaboration aims to improve user proficiency, workflow execution, and operational adoption, helping manufacturers in automotive, industrial equipment, and medical device sectors maximize ROI and operational excellence.
PTC teams with Whatfix to speed software adoption in manufacturing
Whatfix and PTC have partnered to enhance software adoption in manufacturing by integrating Whatfix's AI-native in-app guidance and analytics with PTC's Windchill PLM system. This collaboration aims to improve user proficiency and operational adoption, targeting sectors like automotive and medical devices, with reported benefits including faster task completion and reduced training costs.
Whatfix Highlights AI-Based Conversational Analytics for Product Insights
Whatfix introduces AI-driven conversational analytics to enhance product insights, enabling businesses to better understand user interactions and improve digital adoption strategies.
CyberVadis Platinum Rating Strengthens Whatfix's Cybersecurity Credentials
Whatfix has received a Platinum rating from CyberVadis, enhancing its cybersecurity credentials. This recognition underscores Whatfix's commitment to maintaining high security standards.
Whatfix Inc. Profile
Company Name
Company Website
https://whatfix.com/HQ Location
San Jose, CA
Employees
501-1000
Social
Financials
SERIES D
