Whatfix Overview
Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.
Use Cases
Customers recommend Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls, Engagement Management, as the business use cases that they have been most satisfied with while using Whatfix.
Business Priorities
Scale Onboarding Best Practices and Improve ROI are the most popular business priorities that customers and associates have achieved using Whatfix.
Whatfix Use-Cases and Business Priorities: Customer Satisfaction Data
Whatfix works with different mediums / channels such as Phone Calls.
Whatfix's features include Personalization, In-App Digital Guidance, Ticketing, etc. and Whatfix support capabilities include Chat Support, Email Support, Phone Support, etc. also Whatfix analytics capabilities include Custom Reports, and Analytics.
Reviews
"Our old system had a place for walkthroughs, and many existing clients missed that feature when migrating to our new platform. We wanted a way to help our clients when we weren’t in the office, and to give back an existing feature that we had in the... past." - Olivia Stanger
Peer review evidence (same sources as the product rating summary)
"...The tools starts its product tour with a short, 2-minute user onboarding video. ..." Ultimate Guide to Creating Product Tours in 2022
"...Special mention to my CSM, Kritika Kishor who has been immensely helpful, supportive and professional with every request from me and my team...." Peer review by User
"...Whatfix is very customizable and has awesome analytics to give insight to how well customers are interacting with your tips and training pop ups...." Peer review by Chase P., Product Manager
Whatfix, Quadient CCM platform, Contentsquare, RapidSpike, freshping, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Whatfix
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Whatfix is popular in Information Technology And Services, Computer Software, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Whatfix Customer wins, Customer success stories, Case studies
How does Whatfix address your Enhancing Digital Adoption Via Personalized Onboarding Challenges?
How efficiently Does Whatfix manage your Reduce Support Calls?
How can Whatfix optimize your Engagement Management Workflow?
What benefits does Whatfix offer for Workflow Management?
What benefits does Whatfix offer for Content Management?
44 buyers and buying teams have used Cuspera to assess how well Whatfix solved their Digital Experience Platform needs. Cuspera uses 3117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our old system had a place for walkthroughs, and many existing clients missed that feature when migrating to our new platform. We wanted a way to help our clients when we weren’t in the office, and to give back an existing feature that we had in the past. Testimonial By Olivia Stanger |
|
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Olivia Stanger Assistant Operations Manager Baystone Media |
Our old system had a place for walkthroughs, and many existing clients missed that feature when migrating to our new platform. We wanted a way to help our clients when we weren’t in the office, and to give back an existing feature that we had in the past. Testimonial By Olivia Stanger |
|
Amy Boldt Learning Leader Sentry |
From the beginning Whatfix has been easy to use and work with. The platform is intuitive and has been well received by our developers and learners, but I have to say it’s been the support and responsiveness of the Whatfix team that has made this impact for us. Testimonial By Amy Boldt |
|
Abigail Albright Director EPM Maxwell Health |
Rapid growth is great, but it also comes with a great responsibility towards real-time customer support and satisfaction. After implementing Whatfix, there has been an exponential rise in customer satisfaction without any additional resources. Testimonial By Abigail Albright |
Comviva - Mobility Solutions - Large
How Comviva Cut Training and Support Costs with Whatfix's Contextual In-App Guidance
Generali Global Corporate & Commercial - Insurance - Very Large
Generali GC&C's AGORA to Partner with Whatfix AI
Generali Global Corporate & Commercial - Insurance - Very Large
Whatfix Are Working With Generali GC&C
Introducing Whatfix AI – Your Ultimate Workplace Assistant.
Frequently Asked Questions (FAQ)
What buyers ask before choosing Whatfix
What is Whatfix?
Whatfix is a Digital Adoption platform enabling users to leverage business applications fully, improve on-boarding experience, provide personalized training, deliver self-service support across product suites and more. It helps enhance user efficiency, enterprise productivity and business outcomes by making it simple for users to adopt technology. Whatfix can be used on Salesforce, MS Dynamics, Oracle CRM and other platforms ensuring successful adoption and usage of these applications.
Whatfix features include provision for personalized context-based help with useful information in-app, walkthroughs and content, enabling enterprises with training effectiveness, micro-learning plans and integration with the LMS system.
Whatfix enables round-the-clock customer support and user help with its knowledge base aggregation feature, and content creation with zero-coding. Insights on user engagement and content relevance, and feedback on walkthroughs is provided by the analytics feature and its integration with survey tools
What is Whatfix used for?
What are the top features of Whatfix?
Who uses Whatfix?
What are Whatfix alternatives?
Where is Whatfix located?
Peers used Whatfix for Enhancing digital adoption via personalized onboarding and Reduce support calls
Whatfix Competitors
Whatfix Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (166) |
| Analytics | Read Reviews (73) |
Software Failure Risk Guidance
?for Whatfix
Overall Risk Meter
Top Failure Risks for Whatfix
Whatfix Inc. News
Whatfix Names Co-Founder Vara Kumar As CEO Following Passing Of Khadim Batti
Whatfix has appointed Co-Founder Vara Kumar as CEO following the passing of Co-Founder and CEO Khadim Batti. Kumar, who co-founded Whatfix in 2014, will lead the company's next growth phase, focusing on global operations and customer support. Whatfix's platform aids enterprise software adoption with AI-driven solutions.
Whatfix Elevates Co-Founder Vara Kumar Namburu To CEO - BW People
Whatfix has promoted its Co-founder and Head of Research and Development, Vara Kumar Namburu, to the position of Chief Executive Officer. Namburu, who has been with the company since 2013, will now lead the overall business direction, expanding his role from technology and product development to broader leadership responsibilities.
Whatfix names co-founder Vara Kumar CEO after Khadim Batti's death
Whatfix has appointed co-founder Vara Kumar as the new CEO following the unexpected death of Khadim Batti. Kumar, who has a background in product and research, including experience at Huawei, will lead the company during this challenging period. Whatfix aims to continue Batti's vision and achieve new milestones.
Whatfix appoints co-founder Vara Kumar as new CEO
Vara Kumar, co-founder of Whatfix, has been appointed as the company's CEO following the sudden death of Khadim Batti. Kumar emphasized the company's commitment to its vision and operations, ensuring continuity in customer and partner relationships. The leadership transition is being overseen by the executive team and board.
Whatfix Inc. Profile
Company Name
Company Website
https://whatfix.com/HQ Location
San Jose, CA
Employees
501-1000
Social
Financials
SERIES D
