SAP Fiori vs. Whatfix: Digital Experience Platform Solution Comparison 2025

Overview: SAP Fiori and Whatfix as Digital Experience Platform Category solutions.

SAP Fiori excels in operations like workflow management, predominantly serving mid to large enterprises across industries like IT and telecommunications. It's a strong tool for scaling best practices and enhancing customer relationships, supported by rich integrations and custom reporting. Whatfix, on the other hand, focuses on enhancing digital adoption through personalized onboarding, serving a broad range from small to large enterprises, particularly in IT and services. It supports goals like improving ROI and sales productivity, with robust 24/7 support and a focus on reducing support calls.

SAP Fiori: SAP Fiori is the UX of the Intelligent Enterprise, enabling faster app creation with consistent design principles. It supports various UI technologies, improving efficiency and user experience.

Whatfix: Whatfix is trusted by enterprises for digital adoption, enhancing employee proficiency with enterprise applications. Companies of all sizes, including Fortune 500 firms, rely on its digital guidance.

SAP Fiori and Whatfix: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SAP Fiori shines in facilitating workflow management and social media analytics, aligning with users needing comprehensive operational handling. read more →

Whatfix focuses on enhancing digital adoption through personalized onboarding, effectively reducing support calls and meeting engagement needs. read more →

Business Goals

SAP Fiori aids in scaling best practices and improving customer relationships, crucial for businesses aiming to refine their processes and boost connections. read more →

Whatfix helps improve ROI and sales productivity, supporting businesses focused on enhancing efficiency and relationship management. read more →

Core Features

SAP Fiori features standout analytics and custom reporting, catering well to users who require detailed data insights and seamless integration. read more →

Whatfix is notable for its personalized onboarding and security features, which are crucial for companies aiming to enhance digital interactions. read more →

Vendor Support

SAP Fiori offers robust 24/7 support, which is ideal for enterprises needing consistent, comprehensive support channels. read more →

Whatfix provides extensive personalized onboarding support, appealing to users seeking dedicated assistance and effective troubleshooting. read more →

Segments and Industries

SAP Fiori is predominantly used by mid-market and enterprise sectors in IT and telecommunications, reflecting its enterprise-grade capabilities. read more →

Whatfix serves a diverse customer base from small to large enterprises, with significant use in IT services and software industries. read more →

Operational Alignment

SAP Fiori fits seamlessly into complex operational workflows, designed for larger enterprises needing sophisticated management solutions. read more →

Whatfix adapts to various business scales, making it versatile for different operational complexities, especially in IT-driven sectors. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SAP Fiori and Whatfix

Why is SAP Fiori and Whatfix the best choice for Training & Onboarding?

Sap Fiori and Whatfix both provide training and onboarding resources for users. Sap Fiori emphasizes intuitive design and user experience, while Whatfix focuses on creating personalized and engaging training programs. Sap Fiori provides training materials and guidelines for developers, allowing them to quickly build applications. Whatfix focuses on streamlining onboarding, reducing support costs, and engaging users through self-service resources. However, both have limitations in providing comprehensive support for complex onboarding challenges.

"...Low training required to onboarding...." Peer review by Administrator

"...Customer onboarding and profile setup...." Peer review by Darko G., Computer Software

How does SAP Fiori and Whatfix address your Workflow Management Challenges?

Sap Fiori streamlines workflows by integrating existing processes into a single application, offering a user-friendly interface. It provides intuitive workflows that focus on business logic, allowing users to configure workflows without technical expertise. Whatfix focuses on self-help workflows, enabling quick and easy configuration and launch. It allows customization and triggers workflows based on specific conditions, providing a platform for user training and onboarding. Both have limitations, as Sap Fiori requires some technical knowledge for advanced use and Whatfix may require some coding for advanced targeting of workflows.

"...For example flexible workflow, which user can configure without technical and complicated knowledgw which ECC GUI require alot of expertise to execute workflow configuration...." Peer review by Consultant

"...Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow...." Peer review by Mohit, Co-Founder, Cuztomise