Comparison Summary
This comparison report of Seismic Knowledge vs. livepro is based on a specific set of business needs and context. The comparison uses 1296 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Seismic Knowledge and livepro
Seismic Knowledge, and livepro belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Seismic Knowledge covers Knowledge Management with Chat, Training & Onboarding with Chat, Workflow Management with Chat, Helpdesk Management with User Generated Content, etc.
livepro focuses on Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.
"Our work is highly knowledge-intensive and knowledge is scattered everywhere - endless documentation, emails, Slack messages. Obie helps us to save time spent locating the right information. " - Rostyslav
"Since implementing livepro we have reduced AHT from 10 minutes to 6 minutes. That’s a 40% reduction. " - ME Bank
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management System for fast, accurate answers
livepro: Customer Experience Knowledge Management
Age
2010
Financials
SERIES G
PRIVATE
Business Need
Total Processes
(we found evidences for)
29
41
Total Goals
(we found evidences for)
4
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Scale best practices
-
Improve stakeholder relations
-
Improve internal communications
- See 1 more
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Improve ROI
-
Launch new products
-
Improve internal communications
-
Improve consistency
-
Improve navigation
-
Improve efficiency
-
Establish thought leadership
- See 7 more
Top Channels
Channels Used
-
phone calls
-
user generated content
-
blogs
-
promotions
-
support groups
-
video
-
offline
-
on premises
-
website
-
e-mail
- See 7 more
-
phone calls
-
user generated content
-
blogs
-
promotions
-
support groups
-
video
-
offline
-
on premises
-
website
-
e-mail
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
