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SentiSum Platform vs Scratchpad: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of SentiSum Platform vs. Scratchpad is based on a specific set of business needs and context. The comparison uses 2035 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SentiSum Platform and Scratchpad

SentiSum Platform, Exceed.ai, TextExpander, etc., belong to a category of solutions that help Sales Enablement, whereas Scratchpad, PlanPlus Online, Pipeliner CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SentiSum Platform covers Customer Feedback Management with Chat, Rating And Review Management with Chat, Contact List Management, Training & Onboarding, etc.

Scratchpad focuses on Forecasting, Workflow Management, Pipeline Management, Engagement Management, etc.

"SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve. " - James Jones

"Scratchpad has helped me on a daily basis, not only with task organization, but swifter pipeline overview and updating. The real time updating and help received from their C Level Executives is over and beyond what I was expecting. I will continue t...o use this every day and couldn't imagine life without it! " - Alex Gibbs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SentiSum Platform

Focus area

SentiSum Platform is better than Scratchpad for

Software Failure Risk

  • medium

logo Scratchpad

Focus area

Scratchpad is better than SentiSum Platform for

Software Failure Risk

  • medium

About

Customer enablement software to deep dive customer friction

Fastest experience to update Salesforces

Financials

SEED

SERIES B

Business Need

Total Processes
(we found evidences for)

20

46

Total Goals
(we found evidences for)

4

6

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


rating and review management


contact list management


training & onboarding


helpdesk management


social media management

social media analytics


lifetime value management


engagement management

engaging and following up


sales document management

contract management



customer case management



workflow management


pipeline management


opportunity management





account management




segmentation and targeting


business development


conversion management



promotion management


discount management


sending & publishing communications


communication management

sending & publishing communications


meeting management


sales call management

meeting management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve brand engagement

  • Increase customer life time value

  • Acquire customers

  • See 1 more
  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more
  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting