SentiSum Platform Overview

SentiSum harnesses AI to deliver real-time customer insights from support interactions, phone calls, and experience programs. This capability allows businesses to identify and address customer concerns promptly, enhancing satisfaction and loyalty. By extracting detailed data from each interaction, organizations can refine their customer service strategies and anticipate future needs, driving improved brand perception. SentiSum's focus on simplicity and breaking down silos ensures seamless integration across customer touchpoints, leading to a unified and responsive customer experience. This analytical approach supports sales enablement by aligning customer insights with sales strategies, optimizing customer engagement, and fostering long-term customer relationships.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Contact List Management, as the business use cases that they have been most satisfied with while using SentiSum Platform.

Other use cases:

  • Onboarding
  • Helpdesk Management
  • Social Media Analytics
  • Lifetime Value Management
  • Contract Management
  • Engaging And Following Up
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using SentiSum Platform.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
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SentiSum Platform Use-Cases and Business Priorities: Customer Satisfaction Data

SentiSum Platform works with different mediums / channels such as Chat. and E-Mail.

SentiSum Platform's features include Ticketing, Feedback Surveys, Dashboard, etc. and SentiSum Platform support capabilities include Chat Support, 24/7 Support, Email Support, etc. also SentiSum Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay" - Catherine Onions

SentiSum Platform, Scratchpad, SecureDocs Virtual Data Room, Veloxy, ExpensePoint, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sentisum-platform provides AI-driven insights and automations for support teams. Granular insights are extracted from support conversations, surveys, and reviews in real-time.

Comprehensive Insights on SentiSum Platform Use Cases

How does SentiSum Platform facilitate Customer Feedback Management?

Why is SentiSum Platform the best choice for Rating And Review Management?

How does SentiSum Platform address your Contact List Management Challenges?

What Are the key features of SentiSum Platform for Helpdesk Management?

11+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well SentiSum Platform solved their Sales Enablement needs. Cuspera uses 895 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions
CUSTOMERS TESTIMONIALS
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions
SentiSum Platform testimonial

Sean Mckee

Director of Ecommerce

Schuh
SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. Testimonial By Sean Mckee
SentiSum Platform testimonial

Catherine Onions

Head of Customer Service

British Airways
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions

Case Studies

Retail

CASE STUDY Schuh

SentiSum helped Schuh, a British high street retailer, improve their digital customer buying journey. Schuh struggled to identify and prioritize website issues due to a lack of clear data. SentiSum u...sed natural language processing to analyze NPS survey responses and map customer journey pain points. The Schuh team gained clear visibility into negative sentiment drivers and could target improvements. They saved hours of manual work and now act quickly on customer feedback, reducing friction and boosting sales.

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CASE STUDY MakesYouLocal

SentiSum helped MakesYouLocal transform their BPO with AI-driven insights. The team automated tagging of customer conversations, saving over 110 hours each week. They improved customer satisfaction s...cores by 33% and reduced complaints by 50%. Real-time insights let them find and fix warehouse issues fast. MakesYouLocal now delivers more proactive and effective customer service for clients across Europe.

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Retail

CASE STUDY Leading online tyre retailer (anonymous)

SentiSum helped a leading online tyre retailer use Zendesk data to understand customer feedback and NPS scores. The company wanted to know why users left negative reviews and contacted support. Senti...Sum's AI dashboard showed the main reasons for support tickets and negative sentiment. The team used these insights to fix root causes and improve customer experience. SentiSum saved hours of manual work and gave real-time, objective data from over 50,000 data points.

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Retail

CASE STUDY Trendsales

SentiSum helped Trendsales improve customer experience by providing real-time insights and automated ticket routing. The platform replaced manual ticket tagging, saving time and letting agents focus ...on urgent issues. Trendsales reduced response times by 33% within three months. SentiSum's dashboard gave management clear data for reporting and decision-making. During a merger, Trendsales used SentiSum to track customer sentiment and address migration concerns quickly.

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Apparel & Fashion

CASE STUDY Otrium

SentiSum helped Otrium, an online fashion outlet, improve customer support and feedback processes. Otrium used SentiSum's integration with Dixa to analyze support tickets and surface key topics. Auto...mated insights enabled teams to act quickly on issues like courier performance and return rates. Real-time alerts from SentiSum prevented thousands of customer emails before Black Friday, saving thousands of euros. The platform empowered different departments to access tailored feedback, boosting efficiency and customer experience.

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Consumer Goods

CASE STUDY Scandinavian Biolabs

SentiSum helped Scandinavian Biolabs analyze thousands of support tickets to find top customer issues. The AI created 55 custom tags, giving the team clear insights into pain points. Product roadmaps... were reprioritized, and a new customer platform was launched sooner, reducing friction. One major customer issue dropped by 50% in three months, and resolution time was cut from 2 hours to 1 hour. Self-serve documentation improved, cutting generic enquiries by 19%. SentiSum made it easy to use customer feedback for better products and support.

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What NOT To Do In 2024! #customerinsights

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Frequently Asked Questions(FAQ)

for SentiSum Platform

What is SentiSum Platform?

SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.

SentiSum uncovers the reasons for customer contact from every conversation and make evidence-backed decisions and drive cross-functional change. It turns thousands of negative reviews, comments and survey answers into customer insight in real-time and tackles the root cause of customer friction.

Some of its features include the fastest time to insight, makes CX collaborative, truly multichannel, reduce churn, improve insight accuracy and so on.

What is SentiSum Platform used for?

SentiSum Platform is a Sales Enablement Software mainly used by its customers to Enhance Customer Relationships and Improve Brand Engagement by Customer Feedback Management, Rating And Review Management and Contact List Management .

What are the top features of SentiSum Platform?

Ticketing, Feedback surveys and Dashboard are some of the top features of SentiSum Platform.

What are SentiSum Platform alternatives?

Scratchpad, SecureDocs Virtual Data Room, Veloxy and ExpensePoint are popular alternatives for SentiSum Platform.

Where is SentiSum Platform located?

SentiSum Platform is headquartered at 2 Leman Street, London, England GB.
lightning

Peers used SentiSum Platform for customer feedback management and rating and review management

SentiSum Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.20/5 ★

Read Reviews (74)
Custom Reports

4.31/5 ★

Read Reviews (102)
Analytics

4.27/5 ★

Read Reviews (189)

Software Failure Risk Guidance

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for SentiSum Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for SentiSum Platform

SentiSum News

Ascensos partners with SentiSum to transform customer experience. - Retail Bulletin

Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics ...

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SentiSum Profile

Company Name

SentiSum

Company Website

https://sentisum.com/

HQ Location

2 Leman Street, London, England GB

Employees

11-50

Social

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Financials

SEED