SentiSum Platform Overview
Sentisum-platform provides AI-driven insights and automations for support teams. Granular insights are extracted from support conversations, surveys, and reviews in real-time.
Use Cases
Customers recommend Customer Feedback Management, Rating And Review Management, Contact List Management, as the business use cases that they have been most satisfied with while using SentiSum Platform.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using SentiSum Platform.
SentiSum Platform Use-Cases and Business Priorities: Customer Satisfaction Data
SentiSum Platform works with different mediums / channels such as Chat, and E-Mail,
SentiSum Platform's features include Ticketing, Feedback Surveys, Dashboard, etc.
Reviews
"In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews" - Catherine Onions
SentiSum Platform, Exceed.ai, TextExpander, Veloxy, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on SentiSum Platform Use Cases
How can SentiSum Platform optimize your Customer Feedback Management Workflow?
How can SentiSum Platform optimize your Rating And Review Management Workflow?
How efficiently Does SentiSum Platform manage your Contact List Management?
What benefits does SentiSum Platform offer for Helpdesk Management?
11+ more Business Use Cases
28 buyers and buying teams have used Cuspera to assess how well SentiSum Platform solved their Sales Enablement needs. Cuspera uses 895 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions |
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SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve. Testimonial By James Jones |
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[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Catherine Onions Head of Customer Service British Airways |
In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews Testimonial By Catherine Onions |
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James Jones Contact Centre Manager eCommerce Tyre Co. |
SentiSum took away manual collation of 'reason for contact data'. It helped us drive change without the manual effort of building evidence that something needs to improve. Testimonial By James Jones |
|
Catherine Onions Head of Customer Service British Airways |
[SentiSum] allow us to quickly identify very recent feedback that indicates a customer experienced unexpected work taking place at a hotel that has impacted their stay Testimonial By Catherine Onions |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
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Case Study GoustoRead More |
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Case Study SentisumRead More |
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Manufacturing
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Manufacturing |
CASE STUDY Scandinavian BiolabsRead More |
Video
What NOT To Do In 2024! #customerinsights
Frequently Asked Questions(FAQ)
for SentiSum Platform
What is SentiSum Platform?
SentiSum is a Customer Analytics Software that connects and understands customer moments across the business to accelerate and action insight in the moments that matter. It also helps to enhance customer relationships, improve ROI and increase sales and revenue.
SentiSum uncovers the reasons for customer contact from every conversation and make evidence-backed decisions and drive cross-functional change. It turns thousands of negative reviews, comments and survey answers into customer insight in real-time and tackles the root cause of customer friction.
Some of its features include the fastest time to insight, makes CX collaborative, truly multichannel, reduce churn, improve insight accuracy and so on.
What is SentiSum Platform used for?
What are the top features of SentiSum Platform?
What are SentiSum Platform alternatives?
Where is SentiSum Platform located?
Peers used SentiSum Platform for customer feedback management and rating and review management
SentiSum Platform Competitors
SentiSum Platform Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (189) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (74) |
| Custom Reports | Read Reviews (102) |
| Analytics | Read Reviews (189) |
Software Failure Risk Guidance
?for SentiSum Platform
Overall Risk Meter
Top Failure Risks for SentiSum Platform
SentiSum News
Ascensos partners with SentiSum to transform customer experience. - Retail Bulletin
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics ...
SentiSum Profile
Company Name
SentiSum
Company Website
https://sentisum.com/HQ Location
2 Leman Street, London, England GB
Employees
11-50
Social
Financials
SEED
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