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ServiceM8 vs NetSuite Field Service Management (formerly NextService): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceM8 vs. NetSuite Field Service Management (formerly NextService) is based on a specific set of business needs and context. The comparison uses 2867 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceM8 and NetSuite Field Service Management (formerly NextService)

ServiceM8, NetSuite Field Service Management (formerly NextService), Loc8, AroFlo, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceM8 covers Sales Document Management, Helpdesk Management, Contact List Management, Communication Management with E-Mail, etc.

NetSuite Field Service Management (formerly NextService) focuses on Engagement Management, Social Media Management, Sales Document Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceM8

Focus area

ServiceM8 is better than NetSuite Field Service Management (formerly NextService) for

Software Failure Risk

  • low

logo NetSuite Field Service Management (formerly NextService)

Focus area

NetSuite Field Service Management (formerly NextService) is better than ServiceM8 for

Software Failure Risk

  • low

About

ServiceM8: Field Service Software

Field Service Management Software for NetSuite

Age

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

42

44

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction


sales document management

proposal & quote management

contract management


helpdesk management


contact list management


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


campaign management


workflow management


training & onboarding


customer feedback management

measuring customer satisfaction



account management



billing and invoice management


payment management




lifetime value management


sales call management


social media analytics


social media management

social media analytics



generation of new leads


competitive intelligence



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • See 1 more
  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more
  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting