Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. C2 is based on a specific set of business needs and context. The comparison uses 810 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and C2
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
C2 focuses on Helpdesk Management with Phone Calls, Knowledge Management with Phone Calls, Workflow Management, Social Media Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management | ServiceNow
Fully scalable all-in-one ITSM platform
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
32
21
Total Goals
(we found evidences for)
4
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
-
Scale best practices
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Acquire customers
-
Manage risk
- See 1 more
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Scale best practices
-
Enhance customer relationships
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Launch new products
Top Channels
Channels Used
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e-mail
-
phone calls
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e-mail
-
phone calls
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
