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Compare ServiceNow® Knowledge Management vs C2

Failure Risk Guidance Security Report ?

Failure Risk for ServiceNow® Knowledge Management low Failure Risk for C2 low
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Comparison Summary

For ServiceNow® Knowledge Management vs C2 comparison, Our AI algorithm looked at 810 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ServiceNow® Knowledge Management and C2 to solve their respective business needs.

Pros and cons of ServiceNow® Knowledge Management and C2

ServiceNow® Knowledge Management is more suited to businesses that require Knowledge Management with User Generated Content and Workflow Management where as C2 is focused towards Helpdesk Management with Phone Calls and Knowledge Management with Phone Calls .

logo ServiceNow® Knowledge Management

Focus area

Software Failure Risk

  • low

logo C2

Focus area

Software Failure Risk

  • low

About

Knowledge Management | ServiceNow

Fully scalable all-in-one ITSM platform

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

21

Total Goals
(we found evidences for)

4

3

Top Processes

Evidences indicate better relative satisfaction

knowledge management

Read Reviews (49)

Read Reviews (14)

workflow management

Read Reviews (31)

Read Reviews (13)

helpdesk management

Read Reviews (25)

Read Reviews (55)

social media management

Read Reviews (12)

Read Reviews (11)

social media analytics

Read Reviews (12)

Read Reviews (11)

communication management

Read Reviews (12)

Read Reviews (3)

sending & publishing communications

Read Reviews (12)

Read Reviews (3)

customer feedback management

Read Reviews (6)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (3)

Read Reviews (4)

engaging and following up

Read Reviews (2)

Read Reviews (4)

training & onboarding

Read Reviews (2)

Read Reviews (6)

rating and review management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (5)

contract management

Read Reviews (1)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Manage risk

  • See 1 more

  • Scale best practices

  • Enhance customer relationships

  • Launch new products

Top Channels

Channels Used

  • e-mail

  • phone calls

  • e-mail

  • phone calls

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting