Comparison Summary
This comparison report of ServiceNow® Knowledge Management vs. Vision Helpdesk is based on a specific set of business needs and context. The comparison uses 2211 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow® Knowledge Management and Vision Helpdesk
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow® Knowledge Management covers Knowledge Management with User Generated Content, Workflow Management, Helpdesk Management with Phone Calls, Social Media Management with User Generated Content, etc.
Vision Helpdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Knowledge Management | ServiceNow
A secure, reliable & scalable customer service software
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
32
40
Total Goals
(we found evidences for)
4
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Manage risk
- See 1 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Build brand awareness
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Increase sales & revenue
- See 4 more
Top Channels
Channels Used
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
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Twitter
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Skype
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offline
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text SMS
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on premises
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video
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trade shows
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mobile app
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Facebook
- See 14 more
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chat
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e-mail
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social media
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phone calls
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website
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user generated content
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blogs
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mobile
-
Twitter
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Skype
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offline
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text SMS
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on premises
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video
-
trade shows
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mobile app
-
Facebook
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
