Comparison Summary
This comparison report of ServiceNow vs. GitLab is based on a specific set of business needs and context. The comparison uses 17767 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and GitLab
ServiceNow, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas GitLab belong to a category of solutions that help Security. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
GitLab focuses on Collaboration, Workflow Management, Training & Onboarding, Communication Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
GitLab | project planning and source code management to CI/CD and monitoring
Financials
IPO
SERIES E
Business Need
Total Processes
(we found evidences for)
91
97
Total Goals
(we found evidences for)
17
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
-
Improve internal communications
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Improve ROI
-
Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
-
Improve consistency
-
Increase customer life time value
-
Improve digital and social presence
-
Establish thought leadership
- See 14 more
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Scale best practices
-
Improve efficiency
-
Acquire customers
-
Improve internal communications
-
Enhance customer relationships
-
Enter new markets internationally or locally
-
Improve stakeholder relations
-
Grow market share
-
Launch new products
-
Increase sales & revenue
-
Improve visibility
-
Manage risk
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Establish thought leadership
-
Improve navigation
- See 14 more
Top Channels
Channels Used
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e-mail
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social media
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video
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website
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offline
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user generated content
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phone calls
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blogs
-
mobile
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mobile app
-
point of sale
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on premises
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trade shows
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chat
-
print media
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magazine
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events
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Slack
-
games
-
Twitter
-
channel partners
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promotions
-
review sites
-
Amazon
-
Facebook
-
LinkedIn
-
Skype
-
mass media
-
causes and charity
-
support groups
- See 27 more
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e-mail
-
social media
-
video
-
website
-
offline
-
user generated content
-
phone calls
-
blogs
-
mobile
-
mobile app
-
point of sale
-
on premises
-
trade shows
-
chat
-
print media
-
magazine
-
events
-
Slack
-
games
-
Twitter
-
channel partners
-
promotions
-
review sites
-
Amazon
-
Facebook
-
LinkedIn
-
Skype
-
mass media
-
causes and charity
-
support groups
- See 27 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
