ServiceNow Overview
ServiceNow, a cloud-based workflow automation platform, enhances operational efficiencies by automating routine tasks and delivering digital workflows. Its capabilities include AI, analytics, mobile app building, and secure cross-enterprise integrations.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using ServiceNow.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ServiceNow.
ServiceNow Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceNow works with different mediums / channels such as Phone Calls. E-Mail. User Generated Content etc.
ServiceNow's features include Ticketing, Dashboard, Recording, etc. and ServiceNow support capabilities include Phone Support, AI Powered, Chat Support, etc. also ServiceNow analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers." - Landon Cook
ServiceNow, Freshservice, Teamsupport, SolarWinds Service Desk, freshdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ServiceNow
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
ServiceNow is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on ServiceNow Use Cases
What benefits does ServiceNow offer for Workflow Management?
What benefits does ServiceNow offer for Helpdesk Management?
How can ServiceNow enhance your Engagement Management process?
What makes ServiceNow ideal for Knowledge Management?
Why is ServiceNow the best choice for Communication Management?
58+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well ServiceNow solved their Help Desk needs. Cuspera uses 7300 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Landon Cook Director of Customer Service Operations Tennessee DHS |
We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. Testimonial By Landon Cook |
|
Senior Customer Experience Manager 7-Eleven |
With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. Testimonial By 7-Eleven |
|
Lloyds Banking Group |
A dedicated team of individuals at LBG, with the support of ServiceNow’s platform, have delivered a back office process that is now automated, driven by integrated data, and has challenged traditional ways of working to achieve outstanding results for customers. Testimonial By Lloyds Banking Group |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Insurance
|
Insurance |
CASE STUDY Swiss ReRead More |
Telecommunications
|
Telecommunications |
Case Study Rogers CommunicationsRead More |
|
Retail
|
Retail |
Case Study 7-ElevenRead More |
Video
The power of the ServiceNow platform
Frequently Asked Questions(FAQ)
for ServiceNow
What is ServiceNow?
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity.
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
What is ServiceNow used for?
What are the top features of ServiceNow?
Who uses ServiceNow?
What are ServiceNow alternatives?
Where is ServiceNow located?
Peers used ServiceNow for workflow management and helpdesk management
ServiceNow Competitors
ServiceNow Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (54) |
| Analytics | Read Reviews (262) |
| Custom Reports | Read Reviews (940) |
ServiceNow Integrations
ServiceNow integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceNow
Software Failure Risk Guidance
?for ServiceNow
Overall Risk Meter
Top Failure Risks for ServiceNow
ServiceNow, Inc News
ServiceNow and AWS Expand Strategic Collaboration With New Capabilities to Accelerate AI Transformation - Business Wire
ServiceNow and AWS are working together to enhance AI capabilities, aiming to speed up AI transformation for businesses.
ServiceNow, AWS Expand AI Partnership with New GenAI Integration Tools | NOW Stock News - StockTitan
ServiceNow and AWS have expanded their partnership by introducing new AI integration tools.
Bringing AI Innovation to the Local ServiceNow Developer Community - E3-Magazin
AI innovation is being introduced to the local ServiceNow developer community, enhancing their capabilities and tools.
ServiceNow, Inc Feeds
ServiceNow Names Enterprise Software Industry Veteran Amit Zavery as President, CPO, and COO to Lead Product and Engineering - Business Wire
ServiceNow appointed Amit Zavery as President, CPO, and COO to lead their product and engineering teams.
ServiceNow to Announce Third Quarter 2024 Financial Results on October 23 - Business Wire
ServiceNow will announce its financial results for the third quarter of 2024 on October 23.
ServiceNow to Announce Third Quarter 2024 Financial Results on October 23 - StockTitan
ServiceNow is announcing its third-quarter financial results for 2024 on October 23.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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