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ServiceNow vs Nintex Process Platform: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceNow vs. Nintex Process Platform is based on a specific set of business needs and context. The comparison uses 14670 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow and Nintex Process Platform

ServiceNow, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas Nintex Process Platform belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Nintex Process Platform focuses on Workflow Management, Sales Document Management, Engagement Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow

Focus area

ServiceNow is better than Nintex Process Platform for

Software Failure Risk

  • low

logo Nintex Process Platform

Focus area

Nintex Process Platform is better than ServiceNow for

Software Failure Risk

  • low

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

Process Management and Automation - Nintex

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

91

85

Total Goals
(we found evidences for)

17

18

Top Processes

Evidences indicate better relative satisfaction




engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

proposal & quote management


social media management

social media analytics



customer feedback management

measuring customer satisfaction

measuring net promoter score


products & pricelist management


competitive intelligence


performance management


customer case management


sales call management


relationship management



campaign management

campaign analytics



lead qualification

lead qualification: technographic


contact list management

creating contact list


generation of new leads


sales review & feedback





community building


trade show marketing





international marketing


follower management






lifetime value management


revenue cycle management



courses & assessment

create learning path


compliance & governance


pipeline management



discount management


promotion management





opportunity management


account management


business development


loyalty management

customise loyalty program



rating and review management





evangelist management


calendar management


billing and invoice management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more
  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Improve visibility

  • Manage risk

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase customer life time value

  • Build brand awareness

  • Establish thought leadership

  • See 15 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • social media

  • on premises

  • phone calls

  • promotions

  • user generated content

  • channel partners

  • point of sale

  • blogs

  • games

  • review sites

  • Amazon

  • chat

  • video

  • events

  • trade shows

  • Twitter

  • Facebook

  • LinkedIn

  • Slack

  • out of home

  • brochure

  • Skype

  • mass media

  • radio

  • print media

  • magazine

  • See 28 more
  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • social media

  • on premises

  • phone calls

  • promotions

  • user generated content

  • channel partners

  • point of sale

  • blogs

  • games

  • review sites

  • Amazon

  • chat

  • video

  • events

  • trade shows

  • Twitter

  • Facebook

  • LinkedIn

  • Slack

  • out of home

  • brochure

  • Skype

  • mass media

  • radio

  • print media

  • magazine

  • See 28 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting