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ServiceNow vs Nintex Promapp: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceNow vs. Nintex Promapp is based on a specific set of business needs and context. The comparison uses 8732 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow and Nintex Promapp

ServiceNow, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas Nintex Promapp, Sentry, Sketch, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Nintex Promapp focuses on Workflow Management with Mobile, Collaboration, Engagement Management with Website, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow

Focus area

ServiceNow is better than Nintex Promapp for

Software Failure Risk

  • low

logo Nintex Promapp

Focus area

Software Failure Risk

  • low

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

How Nintex Promapp works - Nintex Promapp

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

91

57

Total Goals
(we found evidences for)

17

10

Top Processes

Evidences indicate better relative satisfaction



helpdesk management


engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

contract management

proposal & quote management


social media management

social media analytics



customer feedback management

measuring customer satisfaction

measuring net promoter score


products & pricelist management


competitive intelligence


performance management


customer case management


sales call management


relationship management


content management


campaign management

campaign analytics



lead qualification

lead qualification: technographic


contact list management

creating contact list


generation of new leads


sales review & feedback





community building


trade show marketing





international marketing


follower management






lifetime value management


revenue cycle management



courses & assessment


compliance & governance


pipeline management



discount management


promotion management




business development


rating and review management



motivation management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more
  • Manage risk

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve digital and social presence

  • Improve stakeholder relations

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • phone calls

  • video

  • website

  • chat

  • mobile app

  • promotions

  • offline

  • social media

  • on premises

  • games

  • channel partners

  • point of sale

  • events

  • trade shows

  • See 13 more
  • e-mail

  • mobile

  • phone calls

  • video

  • website

  • chat

  • mobile app

  • promotions

  • offline

  • social media

  • on premises

  • games

  • channel partners

  • point of sale

  • events

  • trade shows

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting