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ServiceTitan vs ServiceM8: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceTitan vs. ServiceM8 is based on a specific set of business needs and context. The comparison uses 3313 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceTitan and ServiceM8

ServiceTitan, ServiceM8, Workiz, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceTitan covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, Training & Onboarding, etc.

ServiceM8 focuses on Sales Document Management, Helpdesk Management, Contact List Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceTitan

Focus area

ServiceTitan is better than ServiceM8 for

Software Failure Risk

  • medium

logo ServiceM8

Focus area

ServiceM8 is better than ServiceTitan for

Software Failure Risk

  • low

About

ServiceTitan | Home Service Management Software & Mobile ...

ServiceM8: Field Service Software

Financials

SERIES D

PRIVATE

Business Need

Total Processes
(we found evidences for)

56

42

Total Goals
(we found evidences for)

12

4

Top Processes

Evidences indicate better relative satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications


sales document management

contract management

proposal & quote management


workflow management


training & onboarding


campaign management

campaign monitoring


engagement management

engaging and following up


products & pricelist management


contact list management



helpdesk management


lifetime value management



customer feedback management

measuring customer satisfaction





business development



social media management

social media analytics


lead qualification

lead qualification: technographic


competitive intelligence


rating and review management



relationship management


knowledge management


billing and invoice management




account management


payment management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Increase customer life time value

  • Increase average basket value

  • Establish thought leadership

  • See 9 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • website

  • offline

  • text SMS

  • phone calls

  • mobile

  • on premises

  • video

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • chat

  • social media

  • Facebook page

  • Facebook

  • See 13 more
  • e-mail

  • website

  • offline

  • text SMS

  • phone calls

  • mobile

  • on premises

  • video

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • chat

  • social media

  • Facebook page

  • Facebook

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting