Comparison Summary
This comparison report of Shape Software vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 802 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Shape Software and Pega Customer Engagement Suite
Shape Software, and Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Shape Software covers Capturing Leads with Promotions, Lead Nurturing with Promotions, Drip Marketing with Text SMS, Sales Document Management with Offline, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"With Shape, everything is made simple and easy to understand. Their customer service is quick and efficient if I ever need help with anything in the system. Before Shape, I was using multiple systems, but now everything is one place. My leads are or...ganized, and everything is tracked with tags. Added bonus: Shape connects to your calendar and emails. " - Nat Connella
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Shape Software
Focus area
Shape Software is better than Pega Customer Engagement Suite for
Software Failure Risk
About
CRM that connects team, applications, and clients in one centralized hub.
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2017
Financials
IPO
Business Need
Total Processes
(we found evidences for)
44
23
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Improve ROI
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Increase sales & revenue
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Improve internal communications
- See 3 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
