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Shape Software vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Shape Software low Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Shape Software vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 802 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Shape Software and Pega Customer Engagement Suite

Shape Software, and Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Shape Software covers Capturing Leads with Promotions, Lead Nurturing with Promotions, Drip Marketing with Text SMS, Sales Document Management with Offline, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"With Shape, everything is made simple and easy to understand. Their customer service is quick and efficient if I ever need help with anything in the system. Before Shape, I was using multiple systems, but now everything is one place. My leads are or...ganized, and everything is tracked with tags. Added bonus: Shape connects to your calendar and emails. " - Nat Connella

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Shape Software

Focus area

Shape Software is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

CRM that connects team, applications, and clients in one centralized hub.

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

IPO

Business Need

Total Processes
(we found evidences for)

44

23

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

capturing leads

Read Reviews (35)

Read Reviews (0)

lead nurturing

Read Reviews (30)

Read Reviews (0)

drip marketing

Read Reviews (19)

Read Reviews (0)

sales document management

Read Reviews (18)

Read Reviews (0)

contract management

Read Reviews (9)

Read Reviews (0)

digital signature

Read Reviews (4)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (14)

Read Reviews (6)

lead tracking

Read Reviews (13)

Read Reviews (0)

engagement management

Read Reviews (12)

Read Reviews (50)

engaging and following up

Read Reviews (12)

Read Reviews (21)

campaign management

Read Reviews (12)

Read Reviews (2)

campaign monitoring

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (8)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (9)

sending & publishing communications

Read Reviews (6)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

helpdesk management

Read Reviews (3)

Read Reviews (10)

billing and invoice management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • See 3 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting