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Compare SiteSpect vs freshdesk

Comparison Summary

For SiteSpect vs freshdesk comparison, Our AI algorithm looked at 29845 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SiteSpect and freshdesk to solve their respective business needs.

Pros and cons of SiteSpect and freshdesk

SiteSpect is more suited to businesses that require Campaign Management and Engagement Management with Website where as freshdesk is focused towards Helpdesk Management and Knowledge Management with User Generated Content .

logo SiteSpect

Focus area

Software Failure Risk

  • medium

logo freshdesk

Focus area

freshdesk is better than SiteSpect for

Software Failure Risk

  • medium

About

SiteSpect | A/B Testing, Personalization, and Optimization Platform

Omnichannel Customer support software

Age

2004

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

35

103

Total Goals
(we found evidences for)

11

15

Top Processes

Evidences indicate better relative satisfaction


campaign management

campaign analytics


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


courses & assessment

track learning progress




segmentation and targeting


social media management

social media analytics


products & pricelist management


workflow management


training & onboarding




sales document management

contract management


content management

content publishing


knowledge management

creating knowledge base


business development



channel management


generation of new leads


touchpoint management


performance management



measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score





creating contact list


contact list management

creating contact list



meeting management


sales call management

meeting management



revenue cycle management


customer case management


rating and review management


lifetime value management


competitive intelligence


community building



conversion management



customise loyalty program


loyalty management

customise loyalty program


relationship management


follower management


motivation management



conference call management



advocacy management



payment management


lead qualification: technographic


lead qualification

lead qualification: technographic



sales review & feedback



trade show marketing


discount management


promotion management


category management


license management




distribution management


community marketing


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Improve ROI

  • Improve digital and social presence

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Reduce bounce

  • Launch new products

  • Improve brand engagement

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more
  • e-mail

  • social media

  • phone calls

  • chat

  • user generated content

  • blogs

  • website

  • offline

  • Facebook

  • Twitter

  • on premises

  • mobile

  • omnichannel

  • Facebook page

  • video

  • mobile app

  • support groups

  • point of sale

  • Whatsapp

  • trade shows

  • games

  • promotions

  • events

  • Slack

  • text SMS

  • LinkedIn

  • mass media

  • television

  • review sites

  • Amazon

  • print media

  • newspaper

  • display advertisement

  • coupons

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting