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Compare SiteSpect vs Zendesk For Service

Comparison Summary

For SiteSpect vs Zendesk For Service comparison, Our AI algorithm looked at 34988 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SiteSpect and Zendesk For Service to solve their respective business needs.

Pros and cons of SiteSpect and Zendesk For Service

SiteSpect is more suited to businesses that require Campaign Management and Engagement Management with Website where as Zendesk For Service is focused towards Helpdesk Management with Phone Calls and Engagement Management .

logo SiteSpect

Focus area

Software Failure Risk

  • medium

logo Zendesk For Service

Focus area

Zendesk For Service is better than SiteSpect for

Software Failure Risk

  • medium

About

SiteSpect | A/B Testing, Personalization, and Optimization Platform

Customer service solution that’s easy to use and scales with your business

Age

2004

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

35

132

Total Goals
(we found evidences for)

11

20

Top Processes

Evidences indicate better relative satisfaction


campaign management

campaign analytics


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


courses & assessment

track learning progress

create learning path




segmentation and targeting


social media management

social media analytics


products & pricelist management


workflow management


training & onboarding




sales document management

contract management


content management

content publishing


knowledge management

creating knowledge base


business development



channel management


generation of new leads



touchpoint management


performance management



measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score



creating contact list



contact list management

creating contact list



call transcription



meeting management


sales call management

call transcription

meeting management



competitive intelligence


rating and review management


customer case management



lifetime value management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


relationship management


conversion management


community building



lead qualification: technographic


lead qualification

lead qualification: technographic





referral management




sales review & feedback




subscription management



revenue cycle management


motivation management


advocacy management




conference call management


trade show marketing




pipeline management


distribution management



opportunity management


international marketing



attribution management



Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Improve ROI

  • Improve digital and social presence

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Reduce bounce

  • Launch new products

  • Improve brand engagement

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Shorten ramp up time

  • Improve consistency

  • Improve navigation

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • chat

  • user generated content

  • blogs

  • website

  • social media

  • offline

  • mobile

  • omnichannel

  • video

  • point of sale

  • text SMS

  • Slack

  • on premises

  • promotions

  • mobile app

  • Facebook

  • Twitter

  • newsletter

  • Whatsapp

  • games

  • channel partners

  • support groups

  • mass media

  • television

  • Facebook page

  • coupons

  • Instagram

  • trade shows

  • events

  • review sites

  • display advertisement

  • Amazon

  • LinkedIn

  • eBay

  • radio

  • print media

  • magazine

  • movies

  • Netflix

  • causes and charity

  • See 39 more
  • phone calls

  • e-mail

  • chat

  • user generated content

  • blogs

  • website

  • social media

  • offline

  • mobile

  • omnichannel

  • video

  • point of sale

  • text SMS

  • Slack

  • on premises

  • promotions

  • mobile app

  • Facebook

  • Twitter

  • newsletter

  • Whatsapp

  • games

  • channel partners

  • support groups

  • mass media

  • television

  • Facebook page

  • coupons

  • Instagram

  • trade shows

  • events

  • review sites

  • display advertisement

  • Amazon

  • LinkedIn

  • eBay

  • radio

  • print media

  • magazine

  • movies

  • Netflix

  • causes and charity

  • See 39 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting