Comparison Summary

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Confirmit Horizons: Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

logo SmartSurvey

Focus area

SmartSurvey is better than Confirmit Horizons for

Software Failure Risk

  • low

logo Confirmit Horizons

Focus area

Confirmit Horizons is better than SmartSurvey for

Software Failure Risk

  • low

SmartSurvey and Confirmit Horizons: Customer Satisfaction Data

Most deployed common Use Cases for SmartSurvey and Confirmit Horizons

How can SmartSurvey and Confirmit Horizons enhance your Collecting Feedback process?

Smartsurvey and Confirmit Horizons both collect feedback from customers and employees. Smartsurvey offers a user-friendly interface and a variety of question types, making it easier to create and manage surveys. Confirmit Horizons focuses on collecting and analyzing customer feedback to improve business processes and enhance customer satisfaction. Confirmit Horizons can be more challenging to use for organizational surveys, as it is primarily designed for market research and customer satisfaction.
"...I was able to send out the survey to client and got back the results without any problems...." Peer review by User
"...Each department uses Customer Satisfaction results for incentives which drives all PODS employees to consider the customer impact...." Peer review by Sherry Johnson, CX Manager, PODS Enterprises

What Are the key features of SmartSurvey and Confirmit Horizons for Market Research?

What makes SmartSurvey and Confirmit Horizons ideal for Engaging Conversational Surveys?

Why is SmartSurvey and Confirmit Horizons the best choice for Social Media Management?


SmartSurvey in Action: Unique Use Cases

What Are the key features of SmartSurvey for Communication Management?


Confirmit Horizons in Action: Unique Use Cases

What solutions does Confirmit Horizons provide for Campaign Management?

About

Feedback Management Tool to create online surveys and forms

Customer Experience Platform to Manage Market Research and Voice of the Customer Lifecycle

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting