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SmartSurvey vs fishbowl: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of SmartSurvey vs. fishbowl is based on a specific set of business needs and context. The comparison uses 6964 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and fishbowl

SmartSurvey, fishbowl, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

fishbowl focuses on Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than fishbowl for

Software Failure Risk

  • low

logo fishbowl

Focus area

fishbowl is better than SmartSurvey for

Software Failure Risk

  • medium

About

Feedback Management Tool to create online surveys and forms

Fishbowl marketing solutions and analytic solutions for restaurants

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

50

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


communication management

sending & publishing communications

tracking & monitoring communications




contact list management


helpdesk management




content management


workflow management


competitive intelligence


knowledge management


loyalty management

customise loyalty program

identify target customers


sales document management

proposal & quote management

contract management


training & onboarding


rating and review management


generation of new leads


motivation management





lead qualification





segmentation and targeting



products & pricelist management


campaign management




discount management


personalized marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • Establish thought leadership

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more
  • e-mail

  • phone calls

  • offline

  • social media

  • point of sale

  • chat

  • user generated content

  • blogs

  • website

  • on premises

  • video

  • trade shows

  • mobile

  • mobile app

  • promotions

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting