Overview: SmartSurvey and Google Forms as Customer Feedback Management Category solutions.

SmartSurvey and Google Forms both thrive in the Customer Feedback Management arena, yet they cater to distinct user demands. SmartSurvey excels with engaging surveys and feedback collection, ideal for mid-sized and large enterprises, particularly in government and transportation sectors. Meanwhile, Google Forms leverages powerful integration and data management, serving a broader spectrum of industries, from education to IT, and larger businesses. Their vendor support showcases Google's expansive reach, although SmartSurvey provides a strong 24/7 assistance for dedicated clients.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

SmartSurvey and Google Forms: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey specializes in collecting customer feedback and facilitating engaging conversational surveys, aligning well with enterprises seeking detailed customer insights. read more →

Google Forms offers robust feedback collection and collaboration, making it a top choice for businesses needing efficient content and communication management. read more →

Business Goals

SmartSurvey focuses on improving customer satisfaction and building brand awareness, aligning with organizations aiming to enhance customer relations. read more →

Google Forms supports customer acquisition and improving satisfaction, aligning with companies aiming to grow their customer base and enhance employee experiences. read more →

Core Features

SmartSurvey boasts customization with analytics and compliance, meeting the demands of users in sectors like government and education. read more →

Google Forms offers remarkable integration and analytics capabilities, catering to industries such as IT and education that require extensive data management. read more →

Vendor Support

SmartSurvey provides reliable vendor support with 24/7 availability, fitting for clients who require constant access to service. read more →

Google Forms features extensive 24/7 support and various communication channels, suitable for widespread enterprise needs. read more →

Segments and Industries

SmartSurvey serves mid to large-sized enterprises, specifically in government and transportation sectors. read more →

Google Forms is favored by large enterprises and a range of industries including education and IT, reflecting its broad applicability. read more →

Operational Alignment

SmartSurvey is designed for operations in structured environments, particularly fitting for government or transportation systems. read more →

Google Forms integrates seamlessly into diverse workflows and complex operational scales, ideal for educational settings and IT services. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SmartSurvey and Google Forms

How does SmartSurvey and Google Forms address your Collecting Feedback Challenges?

Both Smartsurvey and Google Forms allow users to collect feedback from clients and customers. Smartsurvey provides a wider variety of question types, while Google Forms offers a more basic selection. Google Forms integrates easily with Google Spreadsheets, while Smartsurvey has a dedicated reporting feature. A limitation of both tools is that they require a Google account for full functionality.

"...I totally enjoy using SurveyMoz to design online feedback polls for customers and clients...." Peer review by Farouq D, Sales Head

"...My company typically uses Google Form to track data (ensures everyone sends the same criteria), collect feedback and handle surveys...." Peer review by Mylin G., Internet

How can SmartSurvey and Google Forms optimize your Communication Management Workflow?

Smartsurvey and Google Forms both allow users to create and distribute surveys. Smartsurvey offers a wider range of survey design options and analysis features, including email and SMS tracking, while Google Forms focuses on ease of use and integration with other Google services. Google Forms facilitates automation and data collection into spreadsheets. Smartsurvey provides more professional-looking surveys but has limitations in editing published forms, while Google Forms has been known to be less visually appealing.

"...There is also support for publishing links to the survey via social media such as Twitter or Facebook...." Peer review by Charles S., Executive Committee member, Non-Profit Organization Management

"...It helps manage communication and responses and it enables me to get things done quicker once data is collected...." Peer review by Kori G, Hostess