Overview: SmartSurvey and Qualtrics as Customer Feedback Management Category solutions.
SmartSurvey excels in feedback collection, catering predominantly to government and transportation sectors, with strong support for mid to large enterprises. Qualtrics offers comprehensive capabilities for customer engagement and market research, often preferred by education and consulting industries, and serves both small and large businesses effectively. Both offer robust vendor support with 24/7 options, but Qualtrics provides more advanced training. Overall, smart-survey focuses more on data management and report generation, while Qualtrics emphasizes engagement and market insights.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
SmartSurvey and Qualtrics: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmartSurvey offers capabilities like collecting feedback, engaging surveys, and measuring customer satisfaction, which align with needs in social media management and communication. read more →
Qualtrics supports customer feedback management and offers helpdesk and engagement management, tailored for market research needs. read more →
Business Goals
SmartSurvey aids in improving customer satisfaction and building brand awareness, with a focus on enhancing efficiency. read more →
Qualtrics is designed to enhance customer relationships and grow market share, reflecting broader business ambitions. read more →
Core Features
SmartSurvey features notable analytics, compliance, and custom reports, making it ideal for users requiring extensive data import and export functionalities. read more →
Qualtrics boasts AI-powered features with strong analytics and integrations, providing comprehensive reporting capabilities. read more →
Vendor Support
SmartSurvey provides around-the-clock support with options for email, phone, and chat, suitable for users needing consistent access. read more →
Qualtrics offers extensive support including training and onboarding, with 24/7 availability via various channels. read more →
Segments and Industries
SmartSurvey caters mainly to mid-market and large enterprises, focusing on governmental and transportation sectors. read more →
Qualtrics is favored by education and research industries, serving a wide range of businesses, from small to large enterprises. read more →
Operational Alignment
SmartSurvey fits well into workflows requiring detailed communication and data handling, designed for larger operational scales. read more →
Qualtrics aligns with operations involving detailed customer engagement and is versatile across various business environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for SmartSurvey and Qualtrics
What benefits does SmartSurvey and Qualtrics offer for Collecting Feedback?
What benefits does SmartSurvey and Qualtrics offer for Engaging Conversational Surveys?
How efficiently Does SmartSurvey and Qualtrics manage your Market Research?
SmartSurvey in Action: Unique Use Cases
How efficiently Does SmartSurvey manage your Communication Management?
Qualtrics in Action: Unique Use Cases
How does Qualtrics facilitate Helpdesk Management?
What benefits does Qualtrics offer for Training & Onboarding?
Alternatives
Integrations
Few SmartSurvey Integrations
Few Qualtrics Integrations
News
Latest Qualtrics News
Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions
Jollibee selects Qualtrics to enhance customer experience using AI-powered solutions for feedback collection and analytics to address market opportunities and friction points.
Why is SmartSurvey the best choice for Social Media Management?