SmartSurvey vs SurveySparrow Enterprise: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for SurveySparrow Enterprise medium

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Comparison Summary

This comparison report of SmartSurvey vs. SurveySparrow Enterprise is based on a specific set of business needs and context. The comparison uses 8727 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and SurveySparrow Enterprise

SmartSurvey, SurveySparrow Enterprise, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

SurveySparrow Enterprise focuses on Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.

"The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platfor...m. SmartSurvey are really prompt and proactive in their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. " - David Cooke

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

SmartSurvey

Focus area

SmartSurvey is better than SurveySparrow Enterprise for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than SmartSurvey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

SmartSurvey

4.6

SurveySparrow Enterprise

4.5

About

Feedback Management Tool to create online surveys and forms

SurveySparrow | Online Survey Platform

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (395)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (42)

measuring net promoter score

Read Reviews (56)

Read Reviews (106)

engagement management

Read Reviews (129)

Read Reviews (297)

engaging and following up

Read Reviews (115)

Read Reviews (0)

communication management

Read Reviews (44)

Read Reviews (0)

sending & publishing communications

Read Reviews (39)

Read Reviews (0)

tracking & monitoring communications

market research

white labeling

contact list management

Read Reviews (26)

Read Reviews (0)

helpdesk management

collaboration

lead engagement

content management

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (45)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (1)

generation of new leads

Read Reviews (5)

Read Reviews (11)

motivation management

market survey

online polls

product marketing

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (0)

Read Reviews (9)

reputation management

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Build brand awareness
Acquire customers
Improve efficiency
Scale best practices
Increase sales & revenue
Improve internal communications
Grow market share
Improve brand engagement
Improve stakeholder relations
Improve ROI
Improve digital and social presence
Enter new markets internationally or locally
Launch new products
See 11 more

Enhance customer relationships

Top Channels

Channels Used

chat
e-mail
mobile
website
offline
video
Whatsapp
phone calls
games
social media
mobile app
Twitter
omnichannel
Slack
See 11 more

chat
e-mail
mobile
website
offline
video
Whatsapp
phone calls
games
social media
mobile app
Twitter
omnichannel
Slack
See 11 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

SmartSurvey vs SurveySparrow Enterprise: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of SmartSurvey vs. SurveySparrow Enterprise is based on a specific set of business needs and context. The comparison uses 8727 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and SurveySparrow Enterprise

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

SurveySparrow Enterprise focuses on Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

SmartSurvey

Focus area

SmartSurvey is better than SurveySparrow Enterprise for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than SmartSurvey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for SmartSurvey

Get a personalised risk report for SurveySparrow Enterprise

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.