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SmileBack vs Cvent online survey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SmileBack vs. Cvent online survey is based on a specific set of business needs and context. The comparison uses 2181 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmileBack and Cvent online survey

SmileBack, Cvent online survey, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Cvent online survey focuses on Engaging Conversational Surveys with E-Mail, Collecting Feedback with Promotions, Event Management with Mobile, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmileBack

Focus area

SmileBack is better than Cvent online survey for

Software Failure Risk

  • low

logo Cvent online survey

Focus area

Cvent online survey is better than SmileBack for

Software Failure Risk

  • low

About

Customer satisfaction platform, simple to use but deep in insights

Online Web Survey Software for your simple and complex survey needs

Age

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

31

40

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


social media management

social media analytics

engaging on social media


helpdesk management



competitive intelligence


loyalty management

customise loyalty program


lifetime value management



generation of new leads


workflow management


relationship management


merger and acquisition



business development



training & onboarding



trade show marketing




community building


sales document management


customer case management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more
  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • website

  • mobile

  • promotions

  • mobile app

  • offline

  • social media

  • video

  • games

  • on premises

  • chat

  • trade shows

  • events

  • causes and charity

  • See 11 more
  • e-mail

  • website

  • mobile

  • promotions

  • mobile app

  • offline

  • social media

  • video

  • games

  • on premises

  • chat

  • trade shows

  • events

  • causes and charity

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting