Comparison Summary
This comparison report of SmileBack vs. Google Forms is based on a specific set of business needs and context. The comparison uses 32698 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmileBack and Google Forms
SmileBack, Google Forms, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer satisfaction platform, simple to use but deep in insights
Online Surveys to collect and organize information
Financials
PRIVATE
SERIES A
Business Need
Total Processes
(we found evidences for)
31
95
Total Goals
(we found evidences for)
8
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Scale best practices
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Enter new markets internationally or locally
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Grow market share
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Build brand awareness
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Improve stakeholder relations
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Improve ROI
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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website
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offline
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point of sale
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phone calls
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trade shows
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chat
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video
-
user generated content
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blogs
-
mobile
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promotions
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Slack
-
events
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on premises
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newsletter
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causes and charity
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Facebook
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games
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text SMS
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mobile app
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Skype
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Twitter
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mass media
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Whatsapp
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radio
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coupons
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display advertisement
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out of home
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brochure
-
Facebook page
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movies
-
LinkedIn
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Instagram
- See 32 more
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e-mail
-
social media
-
website
-
offline
-
point of sale
-
phone calls
-
trade shows
-
chat
-
video
-
user generated content
-
blogs
-
mobile
-
promotions
-
Slack
-
events
-
on premises
-
newsletter
-
causes and charity
-
Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
