Comparison Summary
Introducing SmileBack and IFS Cloud
SmileBack, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management, whereas IFS Cloud belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
IFS Cloud focuses on Sales Document Management with Mobile, Engagement Management, Contact List Management with Mobile, Knowledge Management with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer satisfaction platform, simple to use but deep in insights
Cloud software for companies who want to differentiate on service
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
25
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Enhance customer relationships
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Improve visibility
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Grow market share
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Scale best practices
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Improve efficiency
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Increase sales & revenue
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Acquire customers
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Enter new markets internationally or locally
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Top Channels
Channels Used
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mobile
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mobile
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
