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Compare SmileBack vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for SmileBack low Failure Risk for Enghouse Insights medium
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Comparison Summary

For SmileBack vs Enghouse Insights comparison, Our AI algorithm looked at 1409 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SmileBack and Enghouse Insights to solve their respective business needs.

Pros and cons of SmileBack and Enghouse Insights

SmileBack is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with Phone Calls where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

Both SmileBack and Enghouse Insights are Customer Feedback Management software, peers recommend SmileBack for Measuring CSAT and rating and review management where as Enghouse Insights is more known for Market research .

logo SmileBack

Focus area

SmileBack is better than Enghouse Insights for

Software Failure Risk

  • low

logo Enghouse Insights

Focus area

Enghouse Insights is better than SmileBack for

Software Failure Risk

  • medium

About

Customer satisfaction platform, simple to use but deep in insights

Technology for data-driven decision making

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

18

Total Goals
(we found evidences for)

8

1

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (256)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (138)

Read Reviews (0)

measuring net promoter score

Read Reviews (32)

Read Reviews (0)

engagement management

Read Reviews (37)

Read Reviews (2)

engaging and following up

Read Reviews (29)

Read Reviews (2)

rating and review management

Read Reviews (34)

Read Reviews (0)

social media management

Read Reviews (11)

Read Reviews (0)

social media analytics

Read Reviews (8)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (11)

Read Reviews (8)

coaching

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (7)

Read Reviews (0)

loyalty management

Read Reviews (6)

Read Reviews (0)

customise loyalty program

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (3)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (1)

relationship management

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting