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SmileBack vs YesInsights: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SmileBack vs. YesInsights is based on a specific set of business needs and context. The comparison uses 1391 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmileBack and YesInsights

SmileBack, YesInsights, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmileBack

Focus area

SmileBack is better than YesInsights for

Software Failure Risk

  • low

logo YesInsights

Focus area

Software Failure Risk

  • medium

About

Customer satisfaction platform, simple to use but deep in insights

Customer feedback tool to get actionable feedback to improve the business and experience

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

31

12

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


social media management

social media analytics

engaging on social media


helpdesk management



competitive intelligence


loyalty management

customise loyalty program


lifetime value management



generation of new leads


workflow management


relationship management


merger and acquisition



business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more
  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting