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Socialengine vs Salesforce Community Cloud: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Socialengine vs. Salesforce Community Cloud is based on a specific set of business needs and context. The comparison uses 1248 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Socialengine and Salesforce Community Cloud

Socialengine, and Salesforce Community Cloud belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Socialengine covers Helpdesk Management with Website, Content Management with Social Media, Social Media Management with Social Media, Engagement Management with Social Media, etc.

Salesforce Community Cloud focuses on Engagement Management with User Generated Content, Collaboration with Mobile, Knowledge Management with User Generated Content, Community Building with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Socialengine

Focus area

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than Socialengine for

Software Failure Risk

  • low

About

SocialEngine Social Network Software | Community Software

Online Community Software - Salesforce.com

Age

2007

1999

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

22

50

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


content management


social media management

scheduling post to social media

engaging on social media


engagement management

engaging and following up



community building



communication management

sending & publishing communications



training & onboarding


referral management


customer feedback management

measuring customer satisfaction


sales document management


knowledge management


contact list management


customer case management


workflow management



relationship management


conversion management


loyalty management



opportunity management


competitive intelligence


rating and review management





Top Goals

Goals Achieved

  • Acquire customers

  • Launch new products

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting