Overview: Sogolytics and Google Forms as Customer Feedback Management Category solutions.

Sogolytics and Google Forms are leading solutions within Customer Feedback Management, each with distinct alignments. Sogolytics excels in data handling and analytics, ideal for sectors like education and healthcare. It supports businesses in enhancing customer relationships. Meanwhile, Google Forms' strength is in collaborative capabilities and extensive integration, suitable for larger enterprises across IT and software industries. Both offer robust vendor support, aligning with diverse operational needs.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Sogolytics and Google Forms: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Sogolytics supports customer feedback management, engagement management, and social media analytics, focusing on interaction and data-driven decision-making. read more →

Google Forms facilitates collecting feedback, collaboration, and content management, enhancing document sharing and organizational communication. read more →

Business Goals

Sogolytics helps enhance customer relationships and build brand awareness, supporting strategic growth and engagement for its users. read more →

Google Forms aims to acquire customers and improve satisfaction, focusing on employee and product experience improvement. read more →

Core Features

Notable features in Sogolytics include custom reports, data import/export, and integration, catering to complex analytics and compliance needs. read more →

Google Forms offers extensive integration options, custom reports, and compliance features, suitable for detailed analytics and seamless data operations. read more →

Vendor Support

Available vendor support for Sogolytics includes training, onboarding, and 24/7 support, reflecting its focus on continuous helpdesk accessibility. read more →

Google Forms also provides 24/7 support, along with email and chat options, indicating a priority for comprehensive and timely customer service. read more →

Segments and Industries

Sogolytics serves large enterprises and sectors like education, offering tailored solutions for detailed feedback and engagement. read more →

Google Forms is popular in larger enterprise settings and IT/software industries, utilizing its robust data handling and sharing capacities. read more →

Operational Alignment

Sogolytics integrates well into sectors needing advanced data analytics and customer-focused tools, ideal for structured environments. read more →

Google Forms is designed for flexibility and integration, aligning with diverse workflows in dynamic IT and large-scale environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Sogolytics and Google Forms

How does Sogolytics and Google Forms facilitate Customer Feedback Management?

Sogolytics and Google Forms both enable businesses to gather customer feedback through surveys. Sogolytics offers advanced features for analyzing customer satisfaction and employee feedback, including metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Google Forms, on the other hand, excels in its ease of use, allowing for quick survey creation and data collection. A limitation of Google Forms is the need for a Google account to manage surveys.

"...SoGo is an amazing survey management tool that helped me a lot creating my surveys...." Peer review by Reza Mirsalari, Information Technology and Services

"...I used this a lot to survey clients and collect the data with the analytics...." Peer review by Ariane W., event manager, Events Services

What Are the key features of Sogolytics and Google Forms for Communication Management?

Sogolytics and Google Forms both allow users to create and publish surveys. Sogolytics offers a wider range of features, including branching questions and the ability to publish surveys through multiple channels. Google Forms provides a simple and familiar interface for creating and sharing surveys with a larger audience. However, both platforms have limitations. Sogolytics has some limitations in editing published surveys, while Google Forms struggles with editing published surveys after receiving responses.

"...Our researchers and department heads conduct thousands of surveys on trending topics to be published in our monthly newsletters...." Peer review by Administrator

"...It is also possible to weight the point's questions and the results (grades and passes) are automatically calculated and send it by email. ...." Peer review by Andrea E., Senior Data Analyst, Education