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SolarWinds Service Desk vs Vision Helpdesk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SolarWinds Service Desk medium Failure Risk for Vision Helpdesk low
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Comparison Summary

This comparison report of SolarWinds Service Desk vs. Vision Helpdesk is based on a specific set of business needs and context. The comparison uses 8377 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and Vision Helpdesk

SolarWinds Service Desk, Vision Helpdesk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Vision Helpdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Social Media Management with Chat, Knowledge Management with User Generated Content, etc.

"We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for ou...r SAP go-live. We’ll update our solutions, update our portal, and update our processes so this shift has a minimal impact on the day-to-day. " - Steve Blackburn

"Best Help Desk SoftwareWe've been using Vision Helpdesk for over a year now. As a support services company, we pay extra attention to our ticket system - that\'s our primary tool. I've had experience with all major commercial support systems in the ...past, shifting my choice from Kayako to Ubersmith and then finally to Vision Helpdesk. Besides tons of features and satellite help desk functionality, Vision has what everybody else is missing - people behind it!I have never seen customer support to match. Our setup is heavily customised for our requirements. Our old vendors were okay, but with them it was like "we want this - ok, we'll include it in our next release". With Vision Helpdesk, it's "we want this - okay, 30 minutes", and it's done!The new long-awaited version 4 is out now, and i am ecstatic about it! Keep up the good work Vision Helpdesk team. " - Nick Keefen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

Software Failure Risk

  • medium

logo Vision Helpdesk

Focus area

Vision Helpdesk is better than SolarWinds Service Desk for

Software Failure Risk

  • low

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

A secure, reliable & scalable customer service software

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

61

40

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (640)

Read Reviews (591)

workflow management

Read Reviews (258)

Read Reviews (68)

knowledge management

Read Reviews (116)

Read Reviews (36)

sharing knowledge

Read Reviews (6)

Read Reviews (4)

creating knowledge base

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (103)

Read Reviews (8)

contract management

Read Reviews (99)

Read Reviews (7)

digital signature

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (71)

Read Reviews (14)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (6)

measuring net promoter score

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (69)

Read Reviews (17)

sending & publishing communications

Read Reviews (51)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (14)

Read Reviews (2)

training & onboarding

Read Reviews (60)

Read Reviews (2)

engagement management

Read Reviews (46)

Read Reviews (24)

engaging and following up

Read Reviews (35)

Read Reviews (14)

social media management

Read Reviews (19)

Read Reviews (49)

social media analytics

Read Reviews (12)

Read Reviews (22)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (13)

Read Reviews (6)

products & pricelist management

Read Reviews (10)

Read Reviews (5)

customer case management

Read Reviews (8)

Read Reviews (0)

category management

Read Reviews (7)

Read Reviews (1)

contact list management

Read Reviews (6)

Read Reviews (6)

license management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (1)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

billing and invoice management

Read Reviews (0)

Read Reviews (5)

calendar management

Read Reviews (0)

Read Reviews (5)

advocacy management

Read Reviews (0)

Read Reviews (2)

trade show marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • social media

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • Twitter

  • Skype

  • offline

  • text SMS

  • on premises

  • video

  • trade shows

  • mobile app

  • Facebook

  • See 14 more

  • chat

  • e-mail

  • social media

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • Twitter

  • Skype

  • offline

  • text SMS

  • on premises

  • video

  • trade shows

  • mobile app

  • Facebook

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

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Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting