SolarWinds Service Desk Overview

Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.

Other use cases:

  • Contract Management
  • Customer Feedback Management
  • Communication Management
  • Training & Onboarding
  • Engagement Management
  • Social Media Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Manage Risk
  • Improve Visibility
  • Acquire Customers
  • Launch New Products
  • Improve Efficiency
  • Improve Consistency
  • Increase Sales & Revenue
  • Shorten Ramp Up Time
  • Establish Thought Leadership
See all business priorities See less business priorities

SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data

SolarWinds Service Desk works with different mediums / channels such as User Generated Content. and Blogs.

SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and SolarWinds Service Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also SolarWinds Service Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life." - Yagoba Gutierrez

SolarWinds Service Desk, SysAid, Freshservice, Spiceworks IT Help Desk, ManageEngine ServiceDesk Plus, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SolarWinds Service Desk

Top Industries

  • Education
  • Information Technology and Services
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SolarWinds Service Desk Use Cases

What benefits does SolarWinds Service Desk offer for Helpdesk Management?

What benefits does SolarWinds Service Desk offer for Workflow Management?

What makes SolarWinds Service Desk ideal for Knowledge Management?

What solutions does SolarWinds Service Desk provide for Contract Management?

How does SolarWinds Service Desk address your Customer Feedback Management Challenges?

41+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SolarWinds Service Desk testimonial

Yagoba Gutierrez

Director of Information Systems

Lucania Gestión
Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. Testimonial By Yagoba Gutierrez
SolarWinds Service Desk testimonial

Bryan Greer

Senior System Engineer

Goya
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer
SolarWinds Service Desk testimonial

Ryan Maier

IT Support Services Manager

Ringling College of Art and Design
We were really looking for something that would be a service, rather than just a product and that was evident with Service Desk from day one. Testimonial By Ryan Maier
CUSTOMERS TESTIMONIALS
SolarWinds Service Desk testimonial

Yagoba Gutierrez

Director of Information Systems

Lucania Gestión
Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. Testimonial By Yagoba Gutierrez
SolarWinds Service Desk testimonial

Bryan Greer

Senior System Engineer

Goya
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer
SolarWinds Service Desk testimonial

Ryan Maier

IT Support Services Manager

Ringling College of Art and Design
We were really looking for something that would be a service, rather than just a product and that was evident with Service Desk from day one. Testimonial By Ryan Maier

Case Studies

COMPANY INDUSTRY CASE STUDIES
SolarWinds Service Desk case study

EXOS
Health, Wellness and Fitness
Health, Wellness and Fitness
Case Study EXOS

how Exos set up SolarWinds for IT asset and contract man-agement, an extensive knowledge base, and IT services

Read More
SolarWinds Service Desk case study

Lucania Gestión
Financial Services
Financial Services
Case Study Lucania Gestión

Samanage Provides Life Raft to Sinking IT Asset Management at Lucania Gestión

Read More
SolarWinds Service Desk case study

Yorkshire Water
Utilities
Utilities
Case Study Yorkshire Water

How Two Service Desk Admins Deliver Quality Services to 6,000 Employees

Read More

Video

How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk

Video Thumbnail

Frequently Asked Questions(FAQ)

for SolarWinds Service Desk

What is SolarWinds Service Desk?

SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.

It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.

Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.

What is SolarWinds Service Desk used for?

SolarWinds Service Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SolarWinds Service Desk?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of SolarWinds Service Desk.

Who uses SolarWinds Service Desk?

SolarWinds Service Desk is used by Education, Information Technology And Services and Computer Software among other industries.

What are SolarWinds Service Desk alternatives?

SysAid, Freshservice, Spiceworks IT Help Desk and ManageEngine ServiceDesk Plus are popular alternatives for SolarWinds Service Desk.

Where is SolarWinds Service Desk located?

SolarWinds Service Desk is headquartered at 7171 Southwest Pkwy, Austin, Texas 78735, US.
lightning

Peers used SolarWinds Service Desk for helpdesk management and workflow management

SolarWinds Service Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.41/5 ★

Read Reviews (14)
Analytics

4.76/5 ★

Read Reviews (59)
Custom Reports

3.60/5 ★

Read Reviews (710)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.41/5 ★

Read Reviews (14)
Analytics

4.76/5 ★

Read Reviews (59)
Custom Reports

3.60/5 ★

Read Reviews (710)

SolarWinds Service Desk Integrations

SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.37/5 ★

Read Reviews (237)
Data Import

3.55/5 ★

Read Reviews (657)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PagerDuty Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Snowplow

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for SolarWinds Service Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for SolarWinds Service Desk

SolarWinds News

SolarWinds Unveils AI-Enhanced Observability Platform at AWS re:Invent 2024 | SWI Stock News - StockTitan

SolarWinds introduced an AI-enhanced observability platform at AWS re:Invent 2024 event.

24/11/2024 - source

SolarWinds : Second Quarter 2024 Transcript

SolarWinds released its Second Quarter 2024 financial results, detailing performance and future outlook.

14/10/2024 - source

SolarWinds Closes the Markets Hybrid IT Observability Gap, Accelerating Transformations for Customers

SolarWinds introduces a new generation of Observability, offering full-stack visibility across IT environments to help customers transform their operations.

01/10/2024 - source

SolarWinds Feeds

Earnings call transcript: SolarWinds Q3 2023 highlights ARR growth - Investing.com

SolarWinds reported growth in Annual Recurring Revenue (ARR) during their Q3 2023 earnings call.

07/01/2025 - source

SolarWinds Announces Third Quarter 2024 Results - Business Wire

SolarWinds released their financial results for the third quarter of 2024, detailing their performance metrics and financial health.

30/10/2024 - source

SolarWinds to Announce Third Quarter 2024 Financial Results on Thursday, October 31 - StockTitan

SolarWinds will announce its third-quarter 2024 financial results on October 31.

16/10/2024 - source

SolarWinds Profile

Company Name

SolarWinds

Company Website

https://www.solarwinds.com/

HQ Location

7171 Southwest Pkwy, Austin, Texas 78735, US

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

M&A