SolarWinds Service Desk Overview
Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.
SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data
SolarWinds Service Desk works with different mediums / channels such as User Generated Content, and Blogs,
SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc.
Reviews
"Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days." - Andrew Eardley-Day
SolarWinds Service Desk, SysAid, Freshservice, Spiceworks IT Help Desk, ManageEngine ServiceDesk Plus, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SolarWinds Service Desk Use Cases
Why is SolarWinds Service Desk the best choice for Helpdesk Management?
What benefits does SolarWinds Service Desk offer for Workflow Management?
Why is SolarWinds Service Desk the best choice for Knowledge Management?
What benefits does SolarWinds Service Desk offer for Contract Management?
What Are the key features of SolarWinds Service Desk for Customer Feedback Management?
41+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. Testimonial By Andrew Eardley-Day |
|
SolarWind Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Testimonial By Gilad Vinitsky |
|
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Eardley-Day ITSM Systems Administrator Betfred |
Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. Testimonial By Andrew Eardley-Day |
|
Gilad Vinitsky Chief Technology Officer The BLOC. |
SolarWind Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Testimonial By Gilad Vinitsky |
|
Tim Karaban Senior Support Services and Compliance Manage Commvault |
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
Case Study SmartPakRead More |
Food & Beverages
|
Food & Beverages |
Case Study GoyaRead More |
|
Retail
|
Retail |
Case Study SmartPakRead More |
Video
How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Peers used SolarWinds Service Desk for helpdesk management and workflow management
SolarWinds Service Desk Competitors
SolarWinds Service Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
SolarWinds News
SolarWinds : Second Quarter 2024 Transcript
SolarWinds released its Second Quarter 2024 financial results, detailing performance and future outlook.
SolarWinds Names Andre Cuenin Chief Revenue Officer
SolarWinds names Andre Cuenin as Chief Revenue Officer.
SolarWinds Receives Global Recognitions for Powerful IT Management Solutions and Industry Excellence
SolarWinds receives global recognition for its powerful IT management solutions and industry excellence.
SolarWinds Feeds
July 2024: Head Nerd Bootcamp and Office Hours Agenda
Check out the full listing for this July 2024 Head Nerd Bootcamps and Office hours, and register directly from this page!
The post July 2024: Head Nerd Bootcamp and Office Hours Agenda appeared first on N-able.
Selecting and Implementing the Right MDR Solution for Your Customers
Exploring some of the key considerations MSPs should keep in mind when selecting an MDR solution for their customers.
The post Selecting and Implementing the Right MDR Solution for Your Customers appeared first on N-able.
N‑central: Calculating TCO and ROI in the On-Premise to Cloud Transition
Wondering whether shifting your N-central to the N-able hosted cloud is really worth it? Jason Murphy takes a deep dive into the figures to help you make that choice.
The post N‑central: Calculating TCO and ROI in the On-Premise to Cloud Transition appeared first on N-able.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.solarwinds.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
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