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Squaretalk Matrix vs Dialpad Ai Voice: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Squaretalk Matrix vs. Dialpad Ai Voice is based on a specific set of business needs and context. The comparison uses 2409 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Squaretalk Matrix and Dialpad Ai Voice

Squaretalk Matrix belong to a category of solutions that help Contact Center Software, whereas Dialpad Ai Voice belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Squaretalk Matrix covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with E-Mail, Workflow Management, etc.

Dialpad Ai Voice focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Collaboration with Offline, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Squaretalk Matrix

Focus area

Software Failure Risk

  • medium

logo Dialpad Ai Voice

Focus area

Dialpad Ai Voice is better than Squaretalk Matrix for

Software Failure Risk

  • medium

About

Flexibility that Powers Communication

AI business phone system to improve your workflows and customer experience

Age

2011

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

24

49

Total Goals
(we found evidences for)

3

10

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


engagement management

engaging and following up


workflow management


sales call management


communication management

sending & publishing communications


social media management

social media analytics



lead qualification

lead qualification: technographic






conference call management


training & onboarding


Scheduling & dispatching


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


business development



sales document management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve efficiency

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve efficiency

  • Improve ROI

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • mobile

  • text SMS

  • events

  • trade shows

  • mobile app

  • e-mail

  • chat

  • on premises

  • website

  • social media

  • LinkedIn

  • point of sale

  • causes and charity

  • Pinterest

  • See 14 more
  • phone calls

  • offline

  • video

  • mobile

  • text SMS

  • events

  • trade shows

  • mobile app

  • e-mail

  • chat

  • on premises

  • website

  • social media

  • LinkedIn

  • point of sale

  • causes and charity

  • Pinterest

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting