Overview: Sugar CRM and Agile CRM as CRM Category solutions.

Sugar CRM focuses on robust sales and engagement capabilities, catering to large enterprises in IT and financial services. It offers extensive data integration and migration features. Agile CRM excels in communication and campaign management, appealing more to marketing industries and small to mid-sized enterprises. Its strength lies in comprehensive custom reporting and social media management. Both offer 24/7 support, but Sugar CRM has higher engagement with large enterprises requiring complex integrations.

Sugar CRM: SugarCRM is the #1 rated CRM platform, helping businesses create lifelong customers through intelligent tools. A demo can be requested to see how the platform handles the work.

Agile CRM: Agile CRM enables real estate agents to focus more on buyers by integrating sales, marketing, service, and web engagement into a unified cloud-based platform. It centralizes real-time customer data and automates various tasks to enhance productivity.

Sugar CRM and Agile CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Sugar CRM supports strong sales document management and workflow management. It aligns with the needs of large enterprises needing efficient sales and engagement processes. read more →

Agile CRM excels in contact list and communication management. It is ideal for businesses focused on direct communication flow and campaign management. read more →

Business Goals

Sugar CRM helps in enhancing customer relationships and acquiring new customers, ideal for companies focused on customer engagement and market expansion. read more →

Agile CRM emphasizes increasing sales and efficiency, aligning with small and mid-sized enterprises aiming for growth and improved operations. read more →

Core Features

Sugar CRM integrates Analytics and Custom Reports deeply, offering comprehensive data handling and migration options. read more →

Agile CRM prioritizes Custom Reports and Integration, supporting thorough data analytics and smooth system interfacing. read more →

Vendor Support

Sugar CRM offers 24/7 support via chat, phone, and email, ensuring diverse assistance options for complex IT environments. read more →

Agile CRM provides round-the-clock support across email, chat, and phone, catering well to marketing and service-focused industries. read more →

Segments and Industries

Sugar CRM predominantly serves large enterprises in IT and financial services, reflecting its suitability for high-demand sectors. read more →

Agile CRM is widely used by enterprises in marketing and advertising, indicating its preference among creative and dynamic industries. read more →

Operational Alignment

Sugar CRM fits large-scale operations with extensive integration needs. read more →

Agile CRM caters to businesses seeking efficient social media and campaign management integration. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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high

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Sugar CRM and Agile CRM

How does Sugar CRM and Agile CRM facilitate Engagement Management?

Sugar Crm and Agile Crm both help manage customer engagement by providing tools for tracking interactions and following up with leads. Sugar Crm emphasizes user community resources and consistent customer experiences, while Agile Crm focuses on automation, social media integration, and detailed user segmentation. However, both tools have limitations in managing follow-up tasks and integrating with other CRMs.

"...Great product if you are into social media engagement management...." Peer review by Geo P., CEO, Hospitality

"...Really useful history of every user's interactions and contacts in a nice timeline format...." Peer review by Konstantin T., Marketing and Innovation manager, Hospital & Health Care

What makes Sugar CRM and Agile CRM ideal for Contact List Management?

Sugar Crm and Agile Crm both manage contact lists. Sugar Crm focuses on contact information and allows users to track contact information and opportunities. Agile Crm focuses on contact management and allows users to tag and sort contacts, record customer data, and manage sales and recruitment efforts. However, Sugar Crm has limitations due to its expensive license. Agile Crm has limitations as users cannot save email history and the contact management area may be confusing.

"...Helps keep track of business contacts and clients and helps manage leads and business sales...." Peer review by Administrator in Computer Software

"...Yes, for email and contact management.... not for field sales or leading with address/phone for outbound...." Peer review by Rand R K, Advisor - Industrial & Manufacturing Solutions, Financial Services

What makes Sugar CRM and Agile CRM ideal for Helpdesk Management?

Sugar Crm and Agile Crm both offer helpdesk management features. Sugar Crm has a more customizable helpdesk system, allowing users to create new modules and integrate with third-party applications. Agile Crm offers a more integrated helpdesk experience, with features like call center functionality and email syncing. Agile Crm, however, still has limitations in data population, requiring users to contact support more frequently.

"...SugarCRM perfects our customer management and supports us actively in attracting new customers...." Peer review by Jacqueline Slingerland, Marketing Manager , Green Valley

"...Customer support was helpful as well... both via email and phone calls...." Peer review by Michael D., President, Paperback Expert | Positioning Experts for Business Growth, Publishing