Overview: Sugar CRM and Oracle CRM On Demand as CRM Category solutions.

Sugar CRM is robust in enhancing customer relationships with a focus on large enterprises. Its standout features include extensive customization and integration capabilities. Oracle CRM On Demand caters to diverse customer segments with strong sales and engagement management strengths, particularly for mid-market businesses. Based on your specific needs, you may find Sugar CRM's comprehensive feature set appealing or Oracle CRM's specialized CRM capabilities advantageous.

Sugar CRM and Oracle CRM On Demand: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Sugar CRM excels in sales document management and engagement management, catering well to businesses needing robust document and workflow handling. read more →

Oracle CRM On Demand focuses on workflow and engagement management, assisting businesses in maintaining customer contacts and competitive intelligence. read more →

Business Goals

Sugar CRM helps improve customer acquisition and enhances relationships, ideal for businesses focusing on expanding their customer base and deepening client interactions. read more →

Oracle CRM On Demand facilitates customer enhancement and market share growth, making it suitable for businesses aiming to boost their market visibility. read more →

Core Features

Sugar CRM offers integration and custom reporting as standout features, meeting the needs of enterprises requiring flexible, data-driven insights. read more →

Oracle CRM On Demand highlights custom reports and security & privacy, useful for companies prioritizing data protection and customizable insights. read more →

Vendor Support

Sugar CRM provides comprehensive support like 24/7 availability, fitting companies needing constant support for complex operations. read more →

Oracle CRM On Demand offers phone and email support, suited to businesses looking for reliable yet straightforward support. read more →

Segments and Industries

Sugar CRM predominantly serves large enterprises and the information technology sector, aligning with industries wanting scalable CRM solutions. read more →

Oracle CRM On Demand caters to a balanced mix of enterprise and mid-market businesses, aligning well with consulting and computer software sectors. read more →

Operational Alignment

Sugar CRM aligns with large-scale operations, perfect for companies that require comprehensive management of extensive customer interactions. read more →

Oracle CRM On Demand is designed for varied operational scales, adaptable for companies focusing on streamlined customer engagements. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Sugar CRM and Oracle CRM On Demand

What Are the key features of Sugar CRM and Oracle CRM On Demand for Engagement Management?

Sugar Crm and Oracle Crm On Demand both focus on improving customer engagement. Sugar Crm facilitates customer interaction tracking, task generation, and follow-up, while Oracle Crm On Demand offers a centralized repository for customer information, interactions, and cases. Sugar Crm provides insights into lead generation and follow-up, while Oracle Crm On Demand emphasizes customer interaction history and analysis for better engagement. A limitation of both is that they require technical expertise for installation and configuration.

"...improved Client engagement...." Peer review by Darijo M.

"...This software has really allowed us to improve our customer engagement, keep our systems more organized, and let our team focus on other tasks because we don't have to worry about managing our CRM...." Peer review by Hammad Bin Idrees, Acting Project Manager, Goto.com.pk

How efficiently Does Sugar CRM and Oracle CRM On Demand manage your Workflow Management?

Sugar CRM and Oracle CRM On Demand both enable the creation of workflows for automating processes. Sugar CRM provides tools for customizing workflows and offers flexibility, but it is limited in its ability to manage complex date-based workflows. Oracle CRM On Demand offers a dynamic workflow builder and extensive reporting features, allowing for sophisticated workflow creation. However, it may require a consultant for implementation and requires detailed business requirements before development.

"...This may be a byproduct of the way we have our case management set up, but there are no best practices, and I've had to create custom Process Author tools and Workflows to get it running in a decent way...." Peer review by Joe T., Help Desk Coordinator, Computer Software

"...The work flow setup is for the most part easy to use...." Peer review by Administrator

How efficiently Does Sugar CRM and Oracle CRM On Demand manage your Contact List Management?

Sugar Crm and Oracle Crm On Demand both manage contacts, leads, and opportunities. Sugar Crm offers customization options, while Oracle Crm On Demand provides insights for businesses with high customer interaction volume. Sugar Crm excels at managing contacts, but its expensive license limits user access. Oracle Crm On Demand focuses on creating a central database for customer information, but its workflow process can be complex.

"...We are a solar Company and having a mobile option so we can stay in contact with potential customers..." Peer review by User in Renewables & Environment

"...We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales..." Peer review by jessica, Everis peru