Comparison Summary

SupportBee: SupportBee's ticketing system aids team collaboration on support tickets through a shared inbox. It also includes knowledge base and customer portal software.

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

logo SupportBee

Focus area

SupportBee is better than Kayako for

Software Failure Risk

  • low

logo Kayako

Focus area

Software Failure Risk

  • medium

SupportBee and Kayako: Customer Satisfaction Data

Most deployed common Use Cases for SupportBee and Kayako

How does SupportBee and Kayako facilitate Knowledge Management?

What makes SupportBee and Kayako ideal for Helpdesk Management?

How can SupportBee and Kayako enhance your Engagement Management process?


SupportBee in Action: Unique Use Cases

What makes SupportBee ideal for Collaboration?

How does SupportBee facilitate Customer Feedback Management?


Kayako in Action: Unique Use Cases

How efficiently Does Kayako manage your Workflow Management?

What makes Kayako ideal for Communication Management?

About

SupportBee |Ticketing System for High Touch Customer Service

Help Desk Software Kayako Unified Customer Service Software

Age

2010

Financials

PRIVATE

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting