SurveyMonkey CX vs. Feedback Hub: Customer Feedback Management Solution Comparison 2025

Overview: SurveyMonkey CX and Feedback Hub as Customer Feedback Management Category solutions.

SurveyMonkey CX and Feedback Hub provide solutions in the Customer Feedback Management category but cater to different business needs. SurveyMonkey CX excels in customer satisfaction enhancement and revenue growth with robust analytics and comprehensive support. In contrast, Feedback Hub focuses on collaboration and basic feedback collection, offering integration and moderate analytics at a suitable scale for larger enterprises in specific sectors like marketing and telecommunications.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Feedback Hub: Feedback-hub allows users to share suggestions or report problems for Windows and apps. Participation in improvement programs can enhance user experience.

SurveyMonkey CX and Feedback Hub: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX shines with its ability to collect feedback, manage campaigns, and measure customer satisfaction through detailed surveys. read more →

Feedback Hub enables basic feedback collection and collaboration, catering to enterprises seeking streamlined communication management. read more →

Business Goals

SurveyMonkey CX supports goals like improving customer satisfaction, revenue growth, and market expansion, aligning well with businesses aiming to enhance customer interaction. read more →

Feedback Hub's mission revolves around improving operational efficiency, fitting businesses focusing on internal process improvement. read more →

Core Features

SurveyMonkey CX offers standout features like custom reports, extensive data imports, and strong analytics, catering to enterprises needing detailed insights. read more →

Feedback Hub emphasizes integration and custom reporting, serving firms that value ease of migration and data handling. read more →

Vendor Support

SurveyMonkey CX offers extensive 24/7 support with chat, email, and phone, meeting diverse customer service needs. read more →

Feedback Hub provides fundamental 24/7 support, fitting enterprises with straightforward support requirements. read more →

Segments and Industries

SurveyMonkey CX serves a wide range including enterprises and mid-sized markets across various industries like finance and human resources. read more →

Feedback Hub primarily caters to large enterprises in specialized sectors such as marketing, advertising, and telecommunications. read more →

Operational Alignment

SurveyMonkey CX integrates smoothly into enterprises' complex workflows, supporting operations at various scales. read more →

Feedback Hub aligns with operations focused on efficiency in large enterprises, especially in specific industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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high

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SurveyMonkey CX and Feedback Hub

How efficiently Does SurveyMonkey CX and Feedback Hub manage your Collecting Feedback?

SurveyMonkey Cx and Feedback Hub are both designed for collecting feedback. SurveyMonkey Cx focuses on gathering customer satisfaction data, specifically through Net Promoter Score (NPS) surveys. It offers powerful filtering and analysis tools. Feedback Hub is primarily used for collecting feedback and bug reports for Microsoft products. Both tools allow users to provide feedback, but SurveyMonkey Cx is more focused on customer satisfaction and Feedback Hub is more focused on product improvement. However, a limitation of both tools is that they lack detailed instructions for effective data interpretation.

"...Survey Monkey has made it just as easy to capture NPS and user experience as they have to general survey and information gathering...." Peer review by Steven M., Operations Support Specialist, Financial Services

"...It is designed to allow usersand in particular, Windows Insider usersto provide feedback, feature suggestions, and bug reports for the operating system...." Peer review

What benefits does SurveyMonkey CX and Feedback Hub offer for Campaign Management?

SurveyMonkey Cx and Feedback Hub both enable users to manage programs. SurveyMonkey Cx allows users to manage grant programs, while Feedback Hub is used for managing preview builds of software. Both tools allow users to streamline program management processes. SurveyMonkey Cx includes features that allow users to share surveys and manage applications, while Feedback Hub offers features for sharing feedback and managing flight rings.