Compare SurveyMonkey CX vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for Enghouse Insights medium

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Comparison Summary

For SurveyMonkey CX vs Enghouse Insights comparison, Our AI algorithm looked at 979 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SurveyMonkey CX and Enghouse Insights to solve their respective business needs.

Pros and cons of SurveyMonkey CX and Enghouse Insights

SurveyMonkey CX is more suited to businesses that require Collecting Feedback and Campaign Management where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

Both SurveyMonkey CX and Enghouse Insights are Customer Feedback Management software, peers recommend SurveyMonkey CX for measuring net promoter score where as Enghouse Insights is more known for Market research .

SurveyMonkey CX

Focus area

SurveyMonkey CX is better than Enghouse Insights for

measuring net promoter score

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Enghouse Insights

Focus area

Enghouse Insights is better than SurveyMonkey CX for

Market research

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Feedback management tool to build a CX program that adapts to customer needs

Technology for data-driven decision making

Age

1999

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (5)

measuring net promoter score

Read Reviews (47)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (0)

engagement management

Read Reviews (16)

Read Reviews (2)

engaging and following up

Read Reviews (13)

Read Reviews (2)

campaign management

Read Reviews (14)

Read Reviews (0)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (8)

content management

collaboration

training & onboarding

Read Reviews (6)

Read Reviews (2)

rating and review management

online polls

conference call management

market survey

products & pricelist management

market research

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Increase sales & revenue
Acquire customers
Grow market share
Improve ROI
Scale best practices
Enter new markets internationally or locally
See 4 more

Grow market share

Top Channels

Channels Used

phone calls
website
social media
Facebook
mobile
See 2 more

phone calls
website
social media
Facebook
mobile
See 2 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare SurveyMonkey CX vs Enghouse Insights

Failure Risk Guidance Security Report ?

Comparison Summary

For SurveyMonkey CX vs Enghouse Insights comparison, Our AI algorithm looked at 979 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SurveyMonkey CX and Enghouse Insights to solve their respective business needs.

Pros and cons of SurveyMonkey CX and Enghouse Insights

SurveyMonkey CX is more suited to businesses that require Collecting Feedback and Campaign Management where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

Both SurveyMonkey CX and Enghouse Insights are Customer Feedback Management software, peers recommend SurveyMonkey CX for measuring net promoter score where as Enghouse Insights is more known for Market research .

SurveyMonkey CX

Focus area

SurveyMonkey CX is better than Enghouse Insights for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Enghouse Insights

Focus area

Enghouse Insights is better than SurveyMonkey CX for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for SurveyMonkey CX

Get a personalised risk report for Enghouse Insights

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.