cuspera logo CUSPERA

SurveyMonkey vs Qualtrics Customer Experience: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SurveyMonkey vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 61833 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey and Qualtrics Customer Experience

SurveyMonkey, Qualtrics Customer Experience, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.

Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. " - Megan Nuttelman

"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey

Focus area

SurveyMonkey is better than Qualtrics Customer Experience for

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than SurveyMonkey for

Software Failure Risk

  • medium

About

Online Survey Software to create and send surveys

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

1999

2002

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

123

57

Total Goals
(we found evidences for)

20

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


content publishing




training & onboarding



sales review & feedback


competitive intelligence



contact list management


rating and review management


generation of new leads


sales document management

proposal & quote management

contract management


sales call management

meeting management




knowledge management

creating knowledge base


workflow management


campaign management

campaign analytics



identify target customers

customise loyalty program






lead qualification

lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing





courses & assessment

create learning path

track learning progress


segmentation and targeting


lifetime value management





products & pricelist management





business development


personalized marketing


motivation management


advocacy management


promotion management




community building


referral management




account management





social media marketing


community marketing


opportunity management


relationship management



performance management


relationship marketing


sales incentive management



customer case management



reputation management


touchpoint management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more
  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting