Comparison Summary
This comparison report of SurveyMonkey vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 61833 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SurveyMonkey and Qualtrics Customer Experience
SurveyMonkey, Qualtrics Customer Experience, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.
Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. " - Megan Nuttelman
"The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. " - Steve Lockwood
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SurveyMonkey
Focus area
SurveyMonkey is better than Qualtrics Customer Experience for
Software Failure Risk
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than SurveyMonkey for
Software Failure Risk
About
Online Survey Software to create and send surveys
Customer Experience Management to understand the customers’ experiences and take the right actions
Age
1999
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
123
57
Total Goals
(we found evidences for)
20
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Establish thought leadership
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Enter new markets internationally or locally
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Scale best practices
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Grow market share
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Improve ROI
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Improve efficiency
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Build brand awareness
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Improve brand engagement
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Improve digital and social presence
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Manage risk
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Improve stakeholder relations
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Improve consistency
-
Improve visibility
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Improve navigation
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Increase customer life time value
- See 17 more
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Enhance customer relationships
-
Acquire customers
-
Grow market share
-
Improve ROI
-
Increase sales & revenue
-
Increase customer life time value
-
Improve brand engagement
-
Build brand awareness
-
Improve digital and social presence
-
Scale best practices
-
Launch new products
-
Enter new markets internationally or locally
-
Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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website
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promotions
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offline
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on premises
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social media
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support groups
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mobile
-
text SMS
-
point of sale
-
mobile app
-
chat
-
mass media
-
television
- See 12 more
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e-mail
-
phone calls
-
website
-
promotions
-
offline
-
on premises
-
social media
-
support groups
-
mobile
-
text SMS
-
point of sale
-
mobile app
-
chat
-
mass media
-
television
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
