Overview: SurveyMonkey and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

SurveyMonkey and SurveySparrow Enterprise both offer customer feedback management solutions, catering to various business needs. SurveyMonkey excels in comprehensive feedback collection and engagement, making it a preferred choice for large enterprises needing extensive analytics, while SurveySparrow Enterprise focuses on smaller segments with strong chat support and automated workflows.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

SurveyMonkey and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

SurveyMonkey

4.5

AI Powered

SurveySparrow Enterprise

4.5

Key Capabilities Supported

SurveyMonkey supports collecting feedback extensively, engaging conversational surveys effectively, and managing communications. SurveyMonkey's capabilities align with users looking for comprehensive market research and social media management. read more →

SurveySparrow Enterprise focuses on collecting feedback and conducting engaging conversational surveys. SurveySparrow Enterprise is ideal for measuring Net Promoter Score and creating automated workflows. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and acquire customers. It suits businesses aiming to enhance employee experiences and boost sales and revenue. read more →

SurveySparrow Enterprise primarily aids in improving customer satisfaction. Its narrower focus aligns with specific customer experience improvements. read more →

Core Features

SurveyMonkey offers standout features like advanced analytics, custom reports, and easy data import/export. Its integration capabilities and security features meet diverse business needs. read more →

SurveySparrow Enterprise provides core features such as security and privacy, custom report generation, and integration options. These features serve businesses seeking privacy and analytics. read more →

Vendor Support

SurveyMonkey offers 24/7 support, phone, email, and chat options. The extensive support options favor users needing constant assistance. read more →

SurveySparrow Enterprise excels in chat and email support, with 24/7 availability, catering to users valuing immediate and continuous help. read more →

Segments and Industries

SurveyMonkey serves large and diverse segments, with strong customer presence in education, marketing, and IT. This reflects SurveyMonkey's adaptability for varied business sizes. read more →

SurveySparrow Enterprise targets smaller markets and industries like IT and computer software, suitable for targeted user groups seeking specific solutions. read more →

Operational Alignment

SurveyMonkey integrates seamlessly into large-scale operations, fitting complex environments. It is designed to handle diverse and extensive feedback needs. read more →

SurveySparrow Enterprise fits well with smaller operational scales, focusing on ease of use and automated workflows. It’s perfect for simpler environments needing straightforward solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Phone Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for SurveyMonkey and SurveySparrow Enterprise

What makes SurveyMonkey and SurveySparrow Enterprise ideal for Collecting Feedback?

SurveyMonkey and SurveySparrow Enterprise are both designed to collect feedback. SurveyMonkey offers pre-formatted surveys and extensive customization options, making it suitable for diverse applications, including employee surveys, customer satisfaction surveys, and market research. SurveySparrow Enterprise focuses on simplicity and reliability, offering a straightforward approach for collecting feedback from customers and website visitors. While SurveyMonkey excels in personalization and data analysis, SurveySparrow Enterprise prioritizes ease of use and multi-channel distribution. However, SurveySparrow Enterprise may have limitations in international accessibility.

"...We have used it for internal employee surveys, external surveys for feedback on our products, and for market research...." Peer review by Erin S., UX Developer, Education

"...We use to conduct surveys, get feedback and measure NPS metrics...." Peer review by Vitali Kosyrau, CEO (Chief Executive Officer), Belcert BY LLC

How can SurveyMonkey and SurveySparrow Enterprise enhance your Engaging Conversational Surveys process?

SurveyMonkey and SurveySparrow Enterprise both provide tools for creating engaging surveys. SurveyMonkey utilizes colorful and standardized designs, while SurveySparrow Enterprise adopts a conversational, chat-like interface. Both tools allow for customization and follow-up emails. SurveyMonkey, however, offers a limited range of question formats and follow-up questions.

"...It allows me to engage with a wider audience of people I might not be able to talk with over the phone or in person...." Peer review by Administrator in Individual & Family Services

"...If making site visits engaging for your web site's visitors, definitely give this software a closer look...." Peer review by Bhavesh N., Founder/Creative Director, Education

How can SurveyMonkey and SurveySparrow Enterprise enhance your Market Research process?

SurveyMonkey and Surveysparrow Enterprise both cater to market research needs. SurveyMonkey offers a wider range of applications, including customer satisfaction, employee engagement, and event registrations, while Surveysparrow Enterprise focuses more specifically on market research and customer satisfaction. SurveyMonkey charges extra for advanced features, while Surveysparrow Enterprise offers a free plan with basic tools for customization.