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Surveypal Platform vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for Intouch survey low
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Comparison Summary

This comparison report of Surveypal Platform vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 1073 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Intouch survey

Surveypal Platform, Intouch survey, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-...have’ for us, and there were few alternatives available. " - Todd Pugh

"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Intouch survey

Focus area

Software Failure Risk

  • low

About

Survey platform to measure customer service experience

Feedback Collection Software to collect customer feedback to drive improvements

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

22

23

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (73)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (18)

measuring net promoter score

Read Reviews (6)

Read Reviews (8)

engagement management

Read Reviews (12)

Read Reviews (15)

engaging and following up

Read Reviews (9)

Read Reviews (10)

coaching

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (1)

helpdesk management

Read Reviews (3)

Read Reviews (20)

business development

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (7)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (7)

monitoring social media

Read Reviews (0)

Read Reviews (7)

social media management

Read Reviews (0)

Read Reviews (7)

monitoring social media

Read Reviews (0)

Read Reviews (7)

campaign analytics

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Increase average basket value

  • Improve efficiency

  • Build brand awareness

  • Improve digital and social presence

  • Improve ROI

  • Launch new products

  • See 7 more

Top Channels

Channels Used

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

  • mobile

  • social media

  • phone calls

  • offline

  • on premises

  • promotions

  • point of sale

  • mobile app

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting