Surveypal Platform Overview
Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Surveypal Platform.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Surveypal Platform.
Surveypal Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Surveypal Platform's features include Embedded Survey Forms, and Dashboard.
Reviews
"We also redirect customer praise and thanks back to our customer care agents" - Martin Harmala
Surveypal Platform, CustomerSure, Userback, SmileBack, Clicktools, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Surveypal Platform
Top Industries
- Transportation/Trucking/Railroad
- Government Administration
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Surveypal Platform is popular in Transportation/Trucking/Railroad, Government Administration, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Surveypal Platform Use Cases
What makes Surveypal Platform ideal for Collecting Feedback?
What solutions does Surveypal Platform provide for Engaging Conversational Surveys?
How does Surveypal Platform facilitate Coaching?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
|
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-have’ for us, and there were few alternatives avai...lable. |
|
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Martin Harmala Marketing Manager Lojer Group |
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
Todd Pugh Executive Director CIvicInfo BC |
Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-have’ for us, and there were few alternatives avai...lable. |
|
Marjo Paakonen Marketing Coordinator Pakettipiste |
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study LocalTapiolaRead More |
|
Government Administration
|
Government Administration |
Case Study CIvicInfo BCRead More |
|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
Case Study PakettipisteRead More |
Video
Tips for Effective Customer Service Coaching and Training
Frequently Asked Questions(FAQ)
for Surveypal Platform
What is Surveypal Platform?
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
What is Surveypal Platform used for?
What are the top features of Surveypal Platform?
Who uses Surveypal Platform?
What are Surveypal Platform alternatives?
Where is Surveypal Platform located?
Peers used Surveypal Platform for Collecting feedback and Engaging conversational surveys
Surveypal Platform Competitors
Surveypal Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
Software Failure Risk Guidance
?for Surveypal Platform
Overall Risk Meter
Top Failure Risks for Surveypal Platform
Surveypal Feeds
Rethinking Omnichannel Experience: When a Seamless Journey Is Not the Answer
Striving for a seamless customer journey seems like the right thing to do. After all, when a customer has several ways of interacting with your business through different touchpoints, offering a consistent experience across the board seems ideal. But that’s not always the case. Recent studies challenge this conventional thinking, showing that less integration can...
Increasing the ROI of CX: Turning Positive Experiences into Brand Value
Businesses that truly focus on their customers’ needs and preferences are more likely to succeed. It seems so obvious that many executives roll their eyes at the concept of customer experience. In practice, it’s very common for people to get sidetracked by their own priorities and forget to see the world through their customers’ eyes....
A Lifelong Journey: Measuring Patient Satisfaction at Every Touchpoint
Understanding and improving patient satisfaction is essential for high-quality healthcare. Today's patients seek a patient-centric approach that values their feedback and takes concrete action to improve their healthcare experience.
Surveypal Profile
Company Name
Surveypal
Company Website
https://surveypal.com/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
SEED
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