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SurveySparrow Enterprise vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SurveySparrow Enterprise vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 5140 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveySparrow Enterprise and ServiceGuru Kiosk

SurveySparrow Enterprise, ServiceGuru Kiosk, SurveyMonkey, Alchemer Enterprise Feedback Management Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveySparrow Enterprise covers Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"Smart, varied and loaded with opportunity for users to share insights they might not otherwise feel comfortable sharing... " - Alex Healy

"The statistics and data gathered from the kiosk speaks for itself in comparison to other avenues customers have online. In 8 weeks, we received over 700 reviews vs. less than 20 from ALL other review outlets combined! Easy to use, takes up minimal s...pace, and is highly effective in my field of work!! " - Joe T.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than ServiceGuru Kiosk for

Software Failure Risk

  • medium

logo ServiceGuru Kiosk

Focus area

ServiceGuru Kiosk is better than SurveySparrow Enterprise for

Software Failure Risk

  • medium

About

SurveySparrow | Online Survey Platform

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

15

12

Total Goals
(we found evidences for)

1

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management



workflow management



generation of new leads


campaign management


reputation management


conversion management



rating and review management


sales review & feedback


helpdesk management


competitive intelligence


contact list management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more
  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting