Overview: Survicate and Google Forms as Customer Feedback Management Category solutions.

Survicate and Google Forms both serve as solutions for customer feedback management, yet they cater to slightly different needs. Survicate excels with its tools for capturing qualitative insights like conversational surveys, aimed at enterprises in the internet and retail sectors. Google Forms, geared more towards large-scale collaborations, is widely embraced by education and IT sectors, offering seamless integration for document sharing and collaboration.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

Survicate and Google Forms: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate focuses on collecting feedback and measuring customer sentiment with surveys and CSAT scores, making it a go-to for companies aiming to enhance customer engagement. read more →

Google Forms prioritizes feedback collection and seamless collaboration, supporting businesses that need to manage and share content effectively. read more →

Business Goals

Survicate assists in improving customer satisfaction and boosting sales, beneficial for enterprises focused on refining customer experiences. read more →

Google Forms helps acquire customers and enhance employee experiences, catering to organizations looking to integrate efficiency into their operations. read more →

Core Features

Survicate provides analytics, custom reports, and integration capabilities, which are vital for enterprises needing in-depth data analysis. read more →

Google Forms stands out with data import/export features and superior integration, ideal for large enterprises due to its robust analytics tools. read more →

Vendor Support

Survicate offers 24/7 support via email, chat, and phone, aligning with the needs of businesses requiring constant availability. read more →

Google Forms provides extensive 24/7 support through various channels, suggesting a preference for reliable, round-the-clock assistance. read more →

Segments and Industries

Survicate is predominantly used by the internet and retail sectors, favored by enterprises and mid-market businesses. read more →

Google Forms sees a broad user base across education and IT, appealing to large enterprises due to its collaborative features. read more →

Operational Alignment

Survicate fits well into the workflows of tech and retail companies, particularly those focused on customer interaction and feedback. read more →

Google Forms integrates smoothly into educational and service-oriented environments, ideal for operations requiring structured data and content sharing. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Survicate and Google Forms

Why is Survicate and Google Forms the best choice for Collecting Feedback?

Survicate and Google Forms both allow users to collect feedback, but they differ in their features. Survicate offers a more advanced platform with features like targeted website surveys, exit intent, and scroll-based features. Google Forms, on the other hand, is simpler to use and is ideal for quick surveys and collecting data. A limitation of both tools is that they may require users to have a Google account to manage surveys effectively.

"...This also boosted NPS score and response rates, as actual users finally got to voice their opinion...." Peer review by Tulio Monte Azul, Chief Technology Officer and Product Manager, Agendor

"...Google forms can be used to gather feedback, doing surveys or polls within organizations...." Peer review by Aman N, Head- Inside Sales, Telecommunications

How does Survicate and Google Forms facilitate Communication Management?

Survicate and Google Forms both allow users to create and send surveys. Survicate offers more advanced features for managing customer feedback, including a comments management panel and the ability to publish surveys with photos and videos. Google Forms is known for its simplicity and integration with other Google services, such as Gmail and Google Sheets. Google Forms has limitations in its ability to manage feedback effectively, especially after a survey has been published.

"...Feedback Lite is a customer feedback software that lets you create custom surveys, forms and widgets to publish on your website...." Peer review

"...The feature of sending an email to the user is very beneficial and adds a layer of transparency...." Peer review by Sourav K., Administrator, Education