Comparison Summary
This comparison report of Talkdesk vs. Chorus by ZoomInfo is based on a specific set of business needs and context. The comparison uses 20348 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Talkdesk and Chorus by ZoomInfo
Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software, whereas Chorus by ZoomInfo, Gong, Wingman, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Chorus by ZoomInfo focuses on Sales Coaching with Phone Calls, Sales Rep Engagement with Phone Calls, Training & Onboarding with Phone Calls, Sales Call Management with Phone Calls, etc.
"When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of t...he benefits that we achieved with Talkdesk. " - Susana D’elia Lago
"Chorus has helped our sales organization go from good, to great, to excellent in a very short amount of time. " - BROOKS PETTUS
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Conversation Intelligence Platform for Sales to drive team performance
Age
2011
2000
Financials
SERIES B
PRIVATE
Business Need
Total Processes
(we found evidences for)
90
37
Total Goals
(we found evidences for)
20
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Enter new markets internationally or locally
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Grow market share
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Manage risk
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Improve brand engagement
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Establish thought leadership
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve visibility
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Improve stakeholder relations
- See 17 more
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Increase sales & revenue
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Shorten ramp up time
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Improve consistency
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Scale best practices
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Improve efficiency
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Launch new products
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Improve visibility
- See 4 more
Top Channels
Channels Used
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phone calls
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e-mail
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offline
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events
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trade shows
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video
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games
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chat
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movies
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point of sale
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user generated content
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blogs
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Slack
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website
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promotions
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channel partners
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review sites
- See 14 more
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phone calls
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e-mail
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offline
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events
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trade shows
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video
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games
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chat
-
movies
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point of sale
-
user generated content
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blogs
-
Slack
-
website
-
promotions
-
channel partners
-
review sites
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
