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Compare Talkdesk vs Intermedia Contact Center

Comparison Summary

For Talkdesk vs Intermedia Contact Center comparison, Our AI algorithm looked at 11106 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Talkdesk and Intermedia Contact Center to solve their respective business needs.

Pros and cons of Talkdesk and Intermedia Contact Center

Talkdesk is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Intermedia Contact Center is focused towards Collaboration with Video and Sales Document Management .

Both Talkdesk and Intermedia Contact Center are Contact Center Software software, peers recommend Talkdesk for coaching and contacts history where as Intermedia Contact Center is more known for sales document management .

logo Talkdesk

Focus area

Talkdesk is better than Intermedia Contact Center for

Software Failure Risk

  • low

logo Intermedia Contact Center

Focus area

Intermedia Contact Center is better than Talkdesk for

Software Failure Risk

  • low

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Age

2011

Financials

SERIES B

NA

Business Need

Total Processes
(we found evidences for)

90

32

Total Goals
(we found evidences for)

20

7

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


loyalty management

customise loyalty program

identify target customers


knowledge management


sales document management

contract management

proposal & quote management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting