Overview: TaskRay and BigTime Software as Project Management Category solutions.

TaskRay and BigTime Software are both robust solutions in the project management category with distinct focuses. TaskRay excels in training and onboarding capabilities, making it ideal for enterprises looking to scale practices and enhance customer relations. It is predominantly used by computer software and IT services sectors. On the other hand, BigTime Software shines in workflow and billing management, catering to large enterprises and accounting or IT service industries. Both products provide a comprehensive suite of features tailored to meet diverse business needs and are supported by strong vendor support options.

TaskRay: TaskRay is a comprehensive customer onboarding and project management app for Salesforce, offering a wide array of features. It is recognized for its robust functionality and extensive capabilities.

BigTime Software: Bigtime-software offers PSA tools that enhance efficiency and profitability for professional services organizations. BigTime’s software provides critical visibility for streamlined operations.

TaskRay and BigTime Software: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

TaskRay supports training and onboarding, collaboration, and helpdesk management, addressing the need for streamlined process integration. read more →

BigTime Software focuses on helpdesk management, workflow management, and billing processes, useful for structured service operations. read more →

Business Goals

TaskRay helps in scaling best practices and acquiring customers, aligning with companies aiming to enhance customer relationships. read more →

BigTime Software aids in acquiring customers and improving ROI, serving businesses looking to increase efficiency and sales. read more →

Core Features

TaskRay features custom reports, integration, and ease of migration, supporting data-driven decision-making. read more →

BigTime Software offers extensive data import capabilities and custom reports, providing essential insights and management flexibility. read more →

Vendor Support

TaskRay provides 24/7 support along with email, phone, and chat support, catering to enterprise-level requirements. read more →

BigTime Software features 24/7 support, augmented by a variety of support channels suitable for large-scale business services. read more →

Segments and Industries

TaskRay primarily targets enterprises and large enterprises within computer software and IT industries. read more →

BigTime Software caters mainly to large enterprises in IT services, accounting, and marketing sectors. read more →

Operational Alignment

TaskRay integrates well into processes requiring seamless onboarding and collaboration in IT sectors. read more →

BigTime Software supports operations in management and accounting, suitable for well-structured workflows within large enterprises. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Phone Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for TaskRay and BigTime Software

What solutions does TaskRay and BigTime Software provide for Training & Onboarding?

Taskray helps businesses onboard customers at scale in Salesforce by providing project management and customer onboarding solutions. Taskray provides onboarding templates and features a full suite of project management tools. BigTime Software offers onboarding sessions with a focus on training users on the software's features and integrating with QuickBooks. BigTime Software also provides resources specific to individual user needs. Both tools provide onboarding support, but Taskray emphasizes scalability and project management while BigTime Software focuses on integration and training. The limitations of these summaries are that they do not cover all the features of the tools.

"...Taskray is a wonderful tool for our training and implementation teams...." Peer review by Administrator

"...The Onboard Training met & exceeded my expectations for helping to make the software work with our company...." Peer review by Consultant

Why is TaskRay and BigTime Software the best choice for Helpdesk Management?

Taskray provides dedicated customer success managers and platinum support, which includes onboarding and customization assistance. Bigtime Software offers customer support that is responsive and helpful with resolving issues and providing guidance, but it may not always be immediately available. Both tools emphasize the importance of customer support. The comments provide limited insight into the specific features and functionalities of each tool.

"...Does Platinum Support include any hands-on time by your support team to help us build-out or customize TaskRay?..." Support Plans

"...Many times companies sell you a product "PROMISING" you the help /support..." Peer review by Tammy C

How efficiently Does TaskRay and BigTime Software manage your Workflow Management?

Taskray and BigTime Software both offer workflow management features. Taskray allows for customization with triggers, validation rules, and custom objects. BigTime Software focuses on streamlining workflows for time, expenses, and invoices. Taskray excels in providing multiple views of tasks and projects while BigTime Software boasts ease of use and flexibility. However, both tools have limitations, such as a learning curve and confusion regarding workflow status definitions.